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How do you redeem this voucher.
Edward, 12:36, 13/11/21
Hi Edward,
Thanks for getting in touch!
Full instructions for redeeming will be provided in the How to Book section of your voucher, which will be with you in the next 30 mins.
I hope this helps!
Gillian, itison Customer Support, 12:43, 13/11/21
I have followed instructions but there appears to be a £12.50 charge still to pay. Don’t know where I am going wrong
12:06, 26/11/21
Hi there,
Thanks for getting in touch, although I’m really sorry your voucher code isn’t working.
It’s definitely correct, but the website might be a wee bit sensitive. If you haven’t already, I’d recommend copying and pasting the code directly from your voucher to make sure it matches exactly.
If it still doesn’t work, just drop our support team an email at support@itison.com and we'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 12:23, 26/11/21
Hi when I enter the code it is asking me to pay a balance of £12.25 per bottle! Can you please advise? Thank you
14:15, 26/11/21
Sorry £12.50 per bottle and it only lets me add one voucher
14:16, 26/11/21
Hi there,
Thanks for getting in touch, although I’m really sorry your voucher code isn’t working.
It’s definitely correct, but the website might be a wee bit sensitive. If you haven’t already, I’d recommend copying and pasting the code directly from your voucher to make sure it matches exactly.
If it still doesn’t work, just drop our support team an email at support@itison.com and we'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 14:21, 26/11/21
What % proof is vintage oak?
20:08, 06/12/21
Hi there,
Thanks for getting in touch!
The American Oak Firkin Gin is 46% ABV. You can view more on this by visiting https://firkingin.co.uk/our-gins/.
I hope this helps!
Courtney, itison Customer Support, 09:25, 07/12/21
How do l buy this item using my voucher as l can't get it to work
13:21, 07/12/21
Hi there,
Thanks for getting in touch.
I'm really sorry you had trouble completing your order, but I can see you've now purchased a voucher successfully. I hope this means that all is now well.
If there's anything else we can lend a hand with though, please just let us know at support@itison.com
Rachael, itison Customer Support, 14:00, 07/12/21
Can you let me know if the order for the gin has gone ahead? Will I receive a confirmation email?
10:58, 14/12/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know that your order has completed successfully and you should be able to view your vouchers by heading to https://www.itison.com/my/complete_orders.
I hope this helps!
Gillian, itison Customer Support, 13:38, 14/12/21
I tried to order 3 bottles of firkin gin using gift vouchers to a value of £60 i.e. One for £50 and one for £10. A message came up saying nothing to pay but the order has not been confirmed. Can you advise please
10:56, 14/12/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know that your order has completed successfully and you should be able to view your vouchers by heading to https://www.itison.com/my/complete_orders.
I hope this helps!
Gillian, itison Customer Support, 13:38, 14/12/21