Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
When do you pick your city you're want to do
PAUL, 16:16, 04/08/20
Hi Paul,
Thanks for getting in touch!
I can confirm you'll be able to choose your city when you redeem your voucher online after purchase.
I hope this helps!
Gillian, itison Customer Support, 16:29, 04/08/20
Hi, bought this to do. Assuming I have to redeem code from the seller directly. But when I enter the code I still have to pay £2. Why is this when I have paid to you?
18:43, 06/08/20
Hi there,
Thanks for getting in touch!
I'm sorry you're having trouble but I can confirm a supplementary charge of £2.99 for a hard copy of the treasure map is required if you would prefer a hard copy but you are welcome to download the free digital copy by following the instructions on your voucher.
I hope this helps!
Jen, itison Customer Support, 09:19, 07/08/20
Hi, no this was a £2 fee to get access to the digital copy! Not for the hard copy. Which I have had to pay to the supplier on top of buying it from you.
10:14, 07/08/20
Hi there,
Thanks for getting back in touch.
After popping in your voucher code into the box, the price should go down to £0.00 however, if it doesn't, you're welcome to contact us directly by emailing support@itison.com and we'll do our best to advise.
I hope this helps!
Jen, itison Customer Support, 10:29, 07/08/20
Can you do this in Leeds please
elaine, 22:10, 11/08/20
Hi Elaine,
Thanks for getting in touch!
I'm afraid this offer isn't available in Leeds at the moment. You're welcome to view a full list of activities available directly with the Great Game by visiting https://ggtreasurehunts.com/.
I hope this helps!
Courtney, itison Customer Support, 08:14, 12/08/20
Can I buy this to take me & my two Grandchildren on?
One is 13yrs. & the other is 9 yrs. Both are totally fit enough to do 3 miles.
You only seem to show options for 2 people.
Thank you.
Elaine
Elaine, 12:42, 26/08/20
Hi Elaine,
Thanks for getting in touch!
I can confirm this deal is valid for two people and is suitable for all ages, under 10s go free.
I hope this helps!
Rachael, itison Customer Support, 12:54, 26/08/20
I'd like to buy this as a stocking filler for my 3 children and their partners. So do I buy 3 tickets for 6 people, and will they all be able to do this together as a fun competition?
Julie, 08:21, 03/12/20
Hi Julie,
Thanks for getting in touch!
If they plan to do this altogether in person at the same time, you'll only need to order one voucher; our single route treasure hunt voucher is for up to 10 people and the race route treasure hunt voucher is for up to 20 people (two teams).
I hope this helps!
Gillian, itison Customer Support, 08:33, 03/12/20
If I wish to buy a hard copy for the treasure hunt I assume u have to pay 15 pounds? If it is only 2.99 extra for the postage why does the price increase by 6 pounds? Many thanks
13:57, 20/12/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know you can buy a hard copy of the map directly from The Great Game when booking your voucher. The two different voucher options are for:
- £9 for a single route treasure hunt for two
- £15 for a race route treasure hunt for two
The £2.99 postage will be paid directly to The Great Game when booking your voucher.
I hope this helps!
Wallis, itison Customer Support, 09:40, 21/12/20