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Not sure which plans to view in Diet Chef website - are they called Weekend Flex (under Flexible Options section) & the 4 week plan (at £245 from DChef)? Once voucher us purchased can I then choose meals? I notice it's free delivery from DChef & Itison us £5.95, is this correct. Thanks. Have used DChef before & are good for short time dieting. Great offer.
Jennifer, 09:46, 09/02/17
Hello Jennifer,
Thanks for getting in touch!
I'm happy to advise you have the option to handpick meals or receive a pre-picked selection, and a full menu of all meals can be viewed by visiting https://www.dietchef.co.uk/the-menu/.
I can also confirm there is a postage charge of £5.95 per order for this deal, to mainland UK delivery only.
I hope this helps!
Gillian, itison Customer Support, 09:58, 09/02/17
When u say £5.95 per order for delivery what does that cover? A weekly delivery so x4 on a 28day plan or just a one off charge to cover the full 20 or 28 days?
12:37, 09/02/17
Hello,
Thank you for getting in touch.
I can confirm your entire 20 or 28 day meal plan will be delivered in one order, as such, you will only be required to pay the £5.95 postage charge once.
I hope this helps!
Jen, itison Customer Support, 15:40, 09/02/17
It says at the top....'all delivered free' yet it says p&p is 5.99! What is it?
alison, 22:02, 10/02/17
Hello Alison,
Thanks for getting in touch.
I can confirm that there is a postage and packaging charge of £5.95 per order for this voucher, although I am very sorry for the confusion caused, this offer has now been updated by the relevant itison team.
I hope this answers your question!
Jen, itison Customer Support, 10:26, 13/02/17
Hi, I have just purchased a £99 diet chef plan. How do I redeem this? Thank you
10:35, 11/02/17
Hello there,
Thanks for getting in touch.
I can confirm that full booking instructions will be provided in the How to Book section of your itison voucher following purchase.
If you require further assistance with your voucher please contact us directly as support@itison.com and we will be happy to assist.
Kind regards,
Jen, itison Customer Support, 09:26, 13/02/17
Do you provide a vegetarian option?
Lee-Ann, 10:43, 13/02/17
Hello Lee-Ann,
Thanks for getting in touch.
I can confirm there are vegetarian options available, on redeeming your voucher, you will have the option to handpick suitable meals.
I hope this helps!
Jen, itison Customer Support, 11:21, 13/02/17
Is this voucher a one off ?I only have a few pounds to lose,so hopefully the 20 days should do the trick.
Johan, 10:07, 17/02/17
Hello Johan,
Thanks for getting in touch!
I can confirm this is a one off order and there is no subscription.
I hope this helps!
Jen, itison Customer Support, 10:16, 17/02/17
I have bought my 28 day plan. I will be collecting my box on Wednesday 1 st March. I know this has put me on a rolling subscription but I can't find the option to cancel the subscription online. Can you tell me where it is please?
17:02, 25/02/17
Hello,
Thanks for getting in touch!
I can confirm this is a one off order and there is no subscription.
I hope this helps!
Jen, itison Customer Support, 10:10, 27/02/17
Hi do you deliver to the republic of Ireland with this offer?
Jonathan, 10:59, 07/03/17
Hello Jonathan,
Thanks for getting in touch.
I can confirm that delivery is available to mainland UK only.
I hope this answers your question though!
Jen, itison Customer Support, 11:18, 07/03/17
Thanks for your reply, that's a pity it isn't available in ROI.
Kind Regards
Jonathan
Jonathan, 11:30, 07/03/17
How do I receive my diet chef as I don't appear to have any information yet my acct has been charged
00:17, 15/03/17
Hello there,
Thanks for getting in touch.
I can confirm full booking instructions will be provided in the How to Book section of your itison voucher, which will be emailed to you following purchase.
If you require any further assistance, please contact us directly at support@itison.com
Kind regards,
Jen, itison Customer Support, 08:54, 15/03/17
Hi I've just purchased the 28 day plan ...can you confirm does the soup come in a packet that you have to add water too ?
Thanks for your help.
17:35, 25/03/17
Hello there,
Thanks for getting in touch!
For more information about the meals themselves, please visit https://www.dietchef.co.uk/the-menu/.
I hope this helps!
Gillian, itison Customer Support, 17:09, 26/03/17
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
20 day meal plan and food hamper
OR
28 day meal plan and food hamper
Voucher is valid until Tue 11 Apr 2017; subject to availability.
Multiple voucher purchases permitted; one voucher can be used per customer per transaction.
P&P: £5.95 per order, mainland UK delivery only and maximum delivery is 10 days. Please note, an additional fee applies if you choose Saturday delivery.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
Voucher must be used in one transaction; no change given.
Members have the option to handpick meals or receive a pre-picked selection; full menu of all meals can be viewed here.
Sorry, no gluten free options available.
Average shelf life: 6 months, depending on product.
Members will be supplied with a vacuum-seal packaged product, delivered in a well-secured cardboard box. There is no need to refrigerate or freeze.
This item is non-refundable and we encourage you to check your goods upon receipt.
Whilst we're sure you'll be delighted with your order, if there is a fault please contact us within 14 days of receipt of your goods.
Vouchers cannot be used in conjunction with any other discount or offer.
For more information on shop purchases, please see our terms and conditions.
Images used for illustrative purposes only.