Grand Sultan dining, Tynemouth

Grand Parade, Palace Buildings, Tynemouth, NE30 4JH

SOLD OUT
Grand Sultan dining, Tynemouth Grand Sultan dining, Tynemouth Grand Sultan dining, Tynemouth

£14 instead of £30 for a main course & side each for two plus rice and a naan to share or £27 instead of up to £59 for four to dine at Grand Sultan; voted Tynemouth’s number 1 restaurant on TripAdvisor - save up to 56%

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Questions and answers

Hi,

I walked past this venue today, and it looked shut down? There was no sign up and it looked empty?

Jenny

Jennifer, 22:14, 16/12/18

Hi Jennifer,

Thanks for getting in touch!

The team at Grand Sultan have confirmed they're currently replacing the exterior sign, but are certainly open for bookings.

I hope this helps!

Courtney, itison Customer Support, 09:41, 18/12/18

REPLY

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I was wanting to leave more of a review as I bought and used the voucher.

Credit where credit is due - the food was delicious, so bear this in mind.

However, the times stated on here are incorrect as they do not open until 5pm on a Saturday too. Next, the offer clearly states that there is a side each included in the deal but the restaurant were trying to say it is a side to share. Furthermore, chutney is advertised as 60p on the menu. I asked for "a" chutney and 3 popadoms (Also 60p each). There was no mention that they bring out a tray of chutney that you get charge for all of them. Why offer it at 60p each?!
When they did agree to the side being in the deal they then added up the wrong amount again. 3 or 4 members of staff faffing about . I was expecting to pay for drinks and the popadoms/chutney as extra but was an inconvenience in general that they had no idea what the deal actually states. The restaurant did not go through the menu with us at any point to remind us what was included and what wasn't. Perhaps this could have allevited some issues afterwards.

A lovely meal and they were attentive during but what a sad way to finish the meal. I don't think I'll visit again soon because of the treatment of us at the end. I would have gladly returned had all of this not occurred.

Amy, 18:43, 05/01/19

Hi Amy,

Thanks for getting in touch.

I'm really sorry your experience wasn't what you'd expected, as we’d always hope you have a great time using our vouchers.

I've passed your feedback on to our team for their information.

I hope this helps.

Gillian, itison Customer Support, 09:00, 06/01/19

Actually, I'd like to add more. After saying the food was delicious - I spent all of the early hours of the morning in excruciating pain - throwing up and diarrhoea. Clearly, I have food poisoning. I would recommend not going to this restaurant at all.

Amy, 11:08, 06/01/19

Hi Amy,

Thanks for getting in touch.

I'm really sorry to hear your further feedback. I've passed this on to our team too, but if you have any concerns about the food provided we would recommend discussing this with the restaurant directly as soon as possible.

I'm sorry again for your experience on this occasion, but I hope this helps.

Gillian, itison Customer Support, 11:16, 06/01/19

REPLY

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Hi is this deal still available?

Gillian, 17:36, 12/02/19

Hi Gillian,

Thanks for getting in touch!

I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!

Gillian, itison Customer Support, 08:59, 13/02/19

REPLY

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

Main course with a side each and a rice and naan to share for two

OR

Main course with a side each, two rice and two naans to share for four

Small print

Voucher is valid until Thur 28 Feb 2019, Mon, Wed – Sat 5pm – 11pm and Sun 5pm – 10pm; subject to availability.

Please note limited availability on Fridays and Saturdays; book well in advance to avoid disappointment.

Excludes Tuesdays, 25, 31 Dec 2018.

Advance booking required. Voucher must be booked by Fri 15 Feb 2019 (we don’t want you to miss out!).

You risk forfeiting your voucher if you cancel within 24 hours of your booking. 

Multiple voucher purchases permitted.

Max of 1 voucher per table.

Choose from mains up to the value of £9.95, rice up to the value of £2.95, naan bread to the value of £2.70 and a side dish to the order of £3.95.

Option 1: choose a main course and side dish each with one rice and one naan bread to share between two.

Option 2: choose a main course and side dish each, with two rice and two naan to share between four.

Menu can be viewed here. Menu is subject to change.

Vegetarian and halal options are available; please advise restaurant at time of booking. No gluten / wheat free options are available.

Wheelchair access available.

Children permitted.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment. 

Vouchers must be printed for redemption; please show your voucher on arrival.

Voucher is not exchangeable for cash or valid with any other offers. 

Images used for illustrative purposes only.

  • Grand Sultan
  • Grand Parade, Palace Buildings, Tynemouth,
    NE30 4JH
  • Tel: 0191 597 4115
  • Website