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Hi - if I purchase this deal in the uk can it be used by my nephews from the united states? thanks
jayne, 15:16, 27/03/20
Can this be used in Australia. .?
Patricia, 12:05, 28/03/20
Hi Jayne & Patricia,
Thanks for getting in touch!
I'm happy to let you know this virtual tour can be accessed from anywhere in the world - just bear in mind that tours will take place in British time if you're joining from a different time zone.
I hope this helps!
Gillian, itison Customer Support, 11:10, 29/03/20
Would it be possible for someone from USA to take part? Would they be able to connect?
Catherine, 15:17, 27/03/20
Hi Catherine,
Thanks for getting in touch!
I'm happy to let you know this virtual tour can be accessed from anywhere in the world - just bear in mind that tours will take place in British time if you're joining from a different time zone.
I hope this helps!
Gillian, itison Customer Support, 11:10, 29/03/20
I would like this for my grandchildren in Luxembourg is this possible?
15:52, 27/03/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this virtual tour can be accessed from anywhere in the world - just bear in mind that tours will take place in British time if you're joining from a different time zone.
I hope this helps!
Gillian, itison Customer Support, 11:10, 29/03/20
I would like to buy vouchers for both Edinburgh and London - how do I do that on the App ?
2 of each please . Thanks
Morag, 23:30, 02/04/20
Hi Morag,
Thanks for getting in touch!
I can confirm you will be able to select your preferred location after purchase by following the link on your voucher.
I hope this helps!
Rachael, itison Customer Support, 10:16, 03/04/20
If both my children want to watch the tour on the same device, do I have to buy 1 or 2 vouchers?
Rosalynn, 09:23, 04/04/20
Hi Rosalynn,
Thanks for getting in touch!
I'm happy to confirm each voucher is valid for one device.
I hope this helps!
Gillian, itison Customer Support, 10:30, 06/04/20
How many times can you take the tour?
Ann, 11:36, 07/04/20
Hi Ann,
Thanks for getting in touch!
I can confirm this voucher is valid for one session, and you can log in a maximum of 10 times during this session.
I hope this answers your question!
Gillian, itison Customer Support, 10:05, 09/04/20
When I go to book with the voucher I can't find the Harry potter tour.
Is it the one called magic of film? On that description, it mentions nothing about Harry potter.
Thanks
zoe, 09:26, 24/04/20
Hi Zoe,
Thanks for getting in touch and your patience.
See Your City had some trouble with their online booking site, but you should be able to book via email using the address on your voucher.
I hope this helps!
Courtney, itison Customer Support, 14:42, 11/05/20
How do I book this?
Elaine, 13:42, 26/04/20
Hi Elaine,
Thanks for getting in touch!
I'm afraid this deal has now ended, and we're unable to sell any more vouchers. I'm sure a similar deal will pop up soon, though!
Gillian, itison Customer Support, 11:03, 27/04/20
I was given this as a gift and was looking at booking before it expires but I can't see how?
11:50, 10/06/20
Hi there,
Thanks for getting in touch!
If you're having trouble using your voucher please email support@itison.com and we'll be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 12:19, 10/06/20