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How mych extra if we want to bring our grandson age seven with us? Also do they allow dogs?
Catherine, 08:28, 28/03/17
Hello Catherine,
Thanks for getting in touch.
I can confirm that a maximum of 2 children permitted at a supplementary charge of £25 per child including breakfast and accommodated in a family room and also a maximum of 2 pets are permitted at a supplementary charge of £10 per night; payable directly to hotel.
I hope this answers your questions!
Jen, itison Customer Support, 08:48, 28/03/17
Just to ask it states sun-thr then says excludes fri & sat 16.17&27th April
Is the voucher valid for weekends?
Jill, 17:48, 28/03/17
Hello Jill,
Thanks for getting in touch.
I can confirm this voucher is valid for use Sunday – Thursday only; subject to availability.
I hope this answers your question!
Jen, itison Customer Support, 08:48, 29/03/17
So you definitely can't use the voucher for weekends? This is not very clear.
Rebecca, 22:04, 02/04/17
Hello Rebecca,
Thanks for getting in touch, although sorry to hear this.
The voucher is valid to use Sundays - Thursdays only and excludes Fridays and Saturdays, as well as the 16, 17 Apr and 27 May 2017.
If this particular offer is not personally suitable, we do work very closely with all our deal providers and may have something similar in the near future that will be.
Kind regards,
Jenny, itison Customer Support, 09:50, 03/04/17
Hi,
Can you stay Saturday nights with this voucher apart from the Easter & Bank holiday May weekend?
Many Thanks
Michelle, 21:15, 03/04/17
Hello Michelle,
Thanks for getting in touch!
I'm afraid this deal excludes all Fridays and Saturdays.
I hope this answers your question though!
Gillian, itison Customer Support, 09:07, 04/04/17
Is hotel suitable for wheelchair user......do they have accessible rooms ?
christine, 18:12, 06/04/17
Hello,
Thanks for getting in touch.
The hotel they have advised they do have an accessible room on the ground floor; subject to availability. Please raise this request at the time of booking.
Please note that there are also a few steps leading into the hotel.
I hope this helps.
Jenny, itison Customer Support, 12:00, 07/04/17
Hi
I would like to book for my husbands 40th for 18th of May how can I find out if date available prior to payment
Sharon, 23:19, 10/04/17
Hello Sharon,
Thanks for getting in touch.
If you would like to check specific availability, prior to purchase, please contact Hetland Hall directly and they will be happy to advise.
I hope this helps.
Jen, itison Customer Support, 09:05, 11/04/17