Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Do you get to chose the superhero?
12:33, 19/05/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know you'll be able to choose from Batman or Spiderman on the One4TheKids website after purchasing your voucher.
I hope this helps!
Wallis, itison Customer Support, 14:31, 19/05/20
I tried using the voucher but it still shows the full price of £15 when I go to pay
Lynda, 12:57, 21/05/20
Hi Lynda,
Thanks for getting in touch.
I'm really sorry you're having trouble. If you'd be able to send us a wee email, perhaps with a screenshot of the issue, to support@itison.com, we'll be happy to look into this further for you.
I hope this helps in the meantime.
Gillian, itison Customer Support, 14:25, 21/05/20
Are the videos personalised or generic videos please?
Jacqui, 01:38, 20/05/20
Hi Jacqui,
Thanks for getting in touch!
I can confirm the videos aren't personalised to an individual.
I hope this helps answer your question.
Jen, itison Customer Support, 14:59, 20/05/20
Is it pot luck for the princess video - my granddaughters favourite is Elsa I would prefer she got that pack than one of the others?
Margaret, 11:50, 21/05/20
Hi Margaret,
Thanks for getting in touch!
I'm happy to confirm you'll be able to choose from a mermaid, snow queen or tower princess package when you redeem your voucher after purchase.
I hope this helps!
Gillian, itison Customer Support, 12:57, 21/05/20
Trying to order the kids superhero pack. It was meant to be £15 but £8.00 on itison but when I go to buy it it’s trying to charge me £15
Katie, 18:00, 21/05/20
Hi Katie,
Thanks for getting in touch!
I'm really sorry you're having trouble. If you'd be able to send us a wee email, perhaps with a screenshot of the issue, to support@itison.com, we'll be happy to look into this further for you.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:33, 22/05/20
Should I have to give my card details on the site as have already given them to you?
13:30, 27/05/20
Hi there,
Thanks for getting in touch!
You shouldn't have to pay anything further when you redeem your voucher on the deal provider's website.
If you need any help completing your order, just drop us a line at support@itison.com and we'll be happy to lend a hand!
Gillian, itison Customer Support, 14:26, 27/05/20