Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
What dates are available
21:35, 08/07/20
Sorry just seen that
21:36, 08/07/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Monday the 20th of July to Wednesday the 30th of September.
I hope this helps!
Wallis, itison Customer Support, 10:51, 09/07/20
How many people does this cover ? One or two ?
John, 08:06, 09/07/20
Hi John,
Thanks for getting in touch!
I can confirm this voucher is valid for two people.
I hope this helps!
Rachael, itison Customer Support, 09:56, 09/07/20
How do i see which dates are still available before I put in my card details, I do not want to purchase if they do not have the dates i need
amanda, 15:45, 15/07/20
Hi Amanda,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 15:57, 15/07/20
If the hotel had to close agaim due to corvid would you issue a full refund
amanda, 16:16, 15/07/20
Hi Amanda,
Thanks for getting in touch!
I can confirm we offer a refund within 14 days of purchase, but all offers are covered by our Covid-19 Guarantee. You can view this by visiting https://www.itison.com/pages/guarantee.
I hope this helps!
Courtney, itison Customer Support, 16:49, 15/07/20
so no refund? a credit note for £260 is useless if i need the money to book a different hotel, will the offers then be extended
amanda, 17:04, 15/07/20
Hi Amanda,
Thanks for getting back in touch.
I'm afraid we can't guarantee the offers would be extended, but our Covid-19 Guarantee is in place to ensure you'll be able to use your credit to buy another voucher.
I hope this answers your question.
Courtney, itison Customer Support, 17:38, 15/07/20
Hi there,
Is it possible to book more than 3 nights?
Megan, 13:03, 21/07/20
Hi Megan,
Thanks for getting in touch!
I can confirm stays can be extended for a night for a supplementary charge which can be discussed directly with the hotel.
I hope this helps!
Jen, itison Customer Support, 13:31, 21/07/20