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I don’t understand is dinner included or how much is it?
Hazel, 22:01, 21/12/20
Hi Hazel,
Thanks for getting in touch!
We have voucher options for this deal which both include and don't include dinner, so you can choose whichever one you prefer! To check the price of each voucher, just head to https://www.itison.com/Aberdeen/products/deals/multi-award-winning-trump-turnberry-break-2/purchase_options.
I hope this helps!
Gillian, itison Customer Support, 08:42, 22/12/20
Hi
Please can you advise me how much dinner included would be? Also if the booking needs to be cancelled due to COVID are we entitled to a refund?
Many thanks
Susanne
susanne, 08:43, 22/12/20
Hi Susanne,
Thanks for getting in touch!
We have voucher options for this deal which both include and don't include dinner, so you can choose whichever one you prefer! To check the price of each voucher, just head to https://www.itison.com/Aberdeen/products/deals/multi-award-winning-trump-turnberry-break-2/purchase_options.
And you can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps!
Gillian, itison Customer Support, 08:45, 22/12/20
Is is possible to add children at time of booking on to B&B option? It only mentions dbb option above. Thank you
10:31, 02/01/21
Hi there,
Thanks for getting in touch!
I can confirm children can only be added on for a DBB option and not B&B option.
However, I hope this helps answer your question!
Jen, itison Customer Support, 10:45, 05/01/21
Hi,
Is the booking done via itison or would i have to book via the hotel? What is the process for booking and then again upgrading?
Sean, 12:14, 02/01/21
Hi Sean,
Thanks for getting in touch!
I can confirm once you've purchased, you'll be given a link to make your booking and in the notes section, please advise you are looking to upgrade.
I hope this helps!
Jen, itison Customer Support, 10:51, 05/01/21
Is a round of golf at turnberry included free of charge in this deal?
Elaine, 11:07, 04/01/21
Hi Elaine,
Thanks for getting in touch!
Our vouchers are for an overnight stay with use of the facilities and optional 3-course dinner, but you're welcome to contact Trump Turnberry directly to discuss the possibility and cost of adding a round of golf to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 10:15, 05/01/21
So what are the ‘facilities’ included? Very vague!
Elaine, 17:58, 06/01/21
Hi Elaine,
Thanks for getting in touch.
I can confirm all facilities and activities on the resort are offered in line with government advice on social distancing, to discuss what's available for your desired date you're welcome to contact Trump Turnberry directly and they'll be happy to advise further.
I hope this helps.
Rachael, itison Customer Support, 08:45, 07/01/21
I’m taking a Turnberry voucher to coincide with a booking my daughter has already made for 31st March 2021. How do you guarantee that if I take a voucher there will be availability for this date?
Thanks
18:35, 25/01/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:58, 26/01/21