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Can I see more pictures of the apartment please?
21:50, 10/06/20
Hi there,
Thanks for getting in touch.
You're welcome to visit Riverdale Hall's website to view more pictures here https://www.riverdalehallhotel.co.uk.
I hope this helps.
Jen, itison Customer Support, 09:13, 11/06/20
A
Are there two bedrooms in these apartments. It does say is accommodates 4 people. Is it a sofa bed in the lounge?
12:13, 16/06/20
Hi there,
Thanks for getting in touch.
I'm happy to let you know The Abrahams has two bedrooms (1 twin & 1 double). The BLAKEY has two bedrooms (twin or double as required). The GRAHAM has two ensuite bedrooms (1 twin & 1 double).
You can find more out of the Riverdale Hall website here https://www.riverdalehallhotel.co.uk/self-catering/.
I hope this helps.
Jen, itison Customer Support, 13:13, 16/06/20
Hi is this available from tomorrow for 3 nights? Thanks
23:28, 16/07/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Friday 30th October 2020 until Friday 26th March 2021, subject to availability.
I'm afraid a booking from today wouldn't be possible.
I hope this helps answer your question though.
Jen, itison Customer Support, 09:25, 17/07/20
Can I check availability with you or the hotel before I buy the voucher?
Jane, 10:42, 13/08/20
Hi Jane,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 11:16, 13/08/20
Are you small dog friendly ?
Yvonne, 20:02, 14/08/20
Hi Yvonne,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per pet per night which is payable directly to the hotel.
I hope this helps!
Jen, itison Customer Support, 13:11, 15/08/20
Hi- please can you advise if I purchase a voucher for 4 people - this includes children.
In the small print it states that a surcharge is payable for children - is this for additional?
Thanks
Emma
16:36, 22/08/20
Hi Emma,
Thanks for getting in touch!
If there will be a total of four people staying INCLUDING children, you won't need to pay anything else. Otherwise, up to 3 additional children can stay per voucher. Under 1’s stay free when using existing beds and ages 1 – 14 require a supplement of £9 per child, per night for extra beds (meals not included) to be paid directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 17:13, 22/08/20