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How to choose which diffuser you want
14:00, 29/04/19
Hi there,
Thanks for getting in touch!
You can pick your preferred diffuser in-store or online, subject to availability, depending on which voucher you order.
I hope this helps!
Gillian, itison Customer Support, 14:04, 29/04/19
can you pay with paypal
14:12, 29/04/19
Hi there,
Thanks for getting in touch!
I’m afraid we don’t accept PayPal but we do accept most UK payment cards.
I hope this answers your question.
Gillian, itison Customer Support, 15:31, 29/04/19
My original voucher (now refunded) said "for collection in-store only". Does this mean I can't buy one for online purchase?
17:05, 29/04/19
Hi there,
Thanks for getting in touch!
I can confirm there are vouchers for either IN-STORE COLLECTION or ONLINE PURCHASE available at checkout. You can pick the option you'd prefer by clicking on the green 'buy now' button.
I hope this helps!
Rachael, itison Customer Support, 17:34, 29/04/19
If I buy 2 vouchers for 2 one-wick candles, for online purchase, costing £14 together instead of £30, then when the candles are delivered, will I be charged 2 times the £3 post & package fee as per your “small print”? Thanks
01:00, 30/04/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know the P&P is £3 per order, but as only one voucher can be used per order, this would have to be paid twice.
I hope this helps!
Wallis, itison Customer Support, 09:03, 30/04/19
Can you tell me what ingredients are in the candle and wick?
Kelly, 11:56, 19/05/19
Hi Kelly,
Thanks for getting in touch!
To check the ingredients of the candle, please call Shearer Candles directly on 0141 357 1707 who would be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 14:27, 19/05/19