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Is a twin room available and can we stay for three nights
13:14, 18/08/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm you'll have the choice of a King or Twin Superior room with this deal, and multiple vouchers can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 13:19, 18/08/20
The Bonham had a similar deal with breakfast and a evening meal was also included, isn’t this a huge rip off? I’ve been many times, I certainly won’t again if this is the new policy.
Drew, 10:55, 31/08/20
Hi Drew,
Thanks for getting in touch to let us know.
We've flagged the direct deal you've mentioned to our team and asked them to investigate.
I hope this helps.
Gillian, itison Customer Support, 11:04, 31/08/20
Hi. We’re looking to book for 27 November for a night ; the previous night we’re attending a dinner (and stay) at a castle. If the dinner is cancelled due to Covid, will we be able to cancel the hotel? Also if there’s a further lockdown, I assume we can cancel with no penalty and rebook later -maybe outside of the expiry date?
Carol, 13:50, 14/09/20
Hi Carol,
Thanks for getting in touch.
I can confirm we offer a refund within 14 days of purchase, but you should also be aware you risk forfeiting your voucher if you cancel within 7 days of your booking.
You can view more on out Covid-19 Guarantee by visiting https://www.itison.com/pages/guarantee.
I hope this helps!
Courtney, itison Customer Support, 14:29, 14/09/20
Is parking available or nearby
Alena, 20:02, 04/11/20
Hi Alena,
Thanks for getting in touch!
Limited parking is available at a supplement of £15 per 24 hours, payable directly to the hotel and allocated on a first come, first serve basis.
I hope this helps!
Gillian, itison Customer Support, 07:12, 05/11/20