Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is spa access included in this deal?
Megan, 16:00, 20/11/18
Hi there,
Thanks for getting in touch!
Spa access is not included with this deal, but can be added to your stay and paid directly to the hotel.
I hope this helps.
Courtney, itison Customer Support, 16:16, 20/11/18
Where is the Edinburgh hotel situated please
Trish, 18:35, 20/11/18
Hi Trish,
Thanks for getting in touch!
You'll find the Village Hotel Edinburgh at 140 Crewe Road South, EH4 2NY, and you can view this on a map by heading to https://bit.ly/2OUGZMI.
I hope this helps!
Courtney, itison Customer Support, 09:12, 21/11/18
Is the use of the pool included aberdeen
lorraine, 16:16, 07/12/18
Hi Lorraine,
Thanks for getting in touch!
Spa access is not included with this deal, but can be added to your stay and paid directly to the hotel.
I hope this helps.
Gillian, itison Customer Support, 16:31, 07/12/18
When does the voucher expire ?
00:06, 10/12/18
Hi there,
Thanks for getting in touch!
This deal is valid until the 31st of March 2019, and you can view the validity of your preferred voucher in the small print prior to purchase.
I hope this helps!
Courtney, itison Customer Support, 09:22, 10/12/18
How much would it be to add the spa usage into your stay?
Karen, 23:31, 13/12/18
Hi Karen,
Thanks for getting in touch!
Spa access is not included with this deal, but can be added to your stay and paid directly to the hotel. If you'd like to discuss the cost of this please contact Village Hotel directly and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 08:56, 14/12/18
Can you upgrade to 2 nights in Aberdeen village
Mrs, 17:39, 18/12/18
Hi there,
Thanks for getting in touch!
I'm happy to let you kno multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:04, 19/12/18
Can I gift this voucher to someone?
11:40, 19/12/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know all vouchers can be sent as gifts once you've bought them! You can find out more by heading to http://help.itison.com/customer/en_gb/portal/articles/358892-can-i-buy-a-voucher-as-a-gift-?b_id=759
I hope this helps!
Rachael, itison Customer Support, 12:06, 19/12/18
Tried to book today and Village Hotels said they don’t have any details of this offer. Please refund me, itison. Very disappointed.
Tony, 12:25, 26/12/18
Hi Tony,
Thanks for getting in touch.
I'm really sorry you're having trouble booking with the hotel - they should be aware of our deal. If you need help with your order, just drop us a line at support@itison.com directly and we'll be happy to lend a hand!
Gillian, itison Customer Support, 09:42, 27/12/18
Does this deal include the use of the spa facilities ?
Cheryll, 22:59, 03/01/19
Hi Cheryll,
Thanks for getting in touch!
Spa access is not included with this deal, but can be added to your stay and paid directly to the hotel.
I hope this helps.
Rachael, itison Customer Support, 09:28, 04/01/19
Hi..I'm looking for an overnight for me and both my daughter's aged 10 and 7. Would I pay for the supplement with this or directly to the hotel?
18:19, 04/01/19
Hi there,
Thanks for getting in touch!
A max of 1 child ages 2 – 12 years are permitted at a supplementary charge of £15 - £30 per night, dependant on hotel inc dinner from the children’s menu; please discuss with and pay directly to hotel.
I hope this helps.
Courtney, itison Customer Support, 09:25, 05/01/19
We are visiting the theatre in Edinburgh. How early can you have the evening meal?
Yvonne, 09:33, 07/01/19
Hi Yvonne,
Thanks for getting in touch!
You're welcome to contact the Village Hotel Edinburgh directly on 0131 297 7111 and they'll be happy to advise further on service times for dinner.
I hope this helps.
Rachael, itison Customer Support, 09:37, 07/01/19
I’d like to take advantage of this offer for the Glasgow village but it asks me for payment before I’ve checked my date is available.......how do I book this for a specific date?
17:43, 08/01/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know full instructions for making your booking will be included in the How To Book section of your voucher once you've purchased.
If you'd like to check specific availability before buying a voucher, you're welcome to give Village Hotel Glasgow a wee call on 0141 375 3121 and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 08:58, 09/01/19
Is this available on sat 9th Feb?
16:54, 13/01/19
Hi there,
Thanks for getting in touch!
If you'd like to check specific availability before buying a voucher, you're welcome to give your chosen hotel a wee call on directly and they'll be happy to advise further.
It's worth noting, though, the 9th February is excluded for Village Hotel Edinburgh.
I hope this helps!
Ruth, itison Customer Support, 08:48, 14/01/19
Hi I was looking to book for Aberdeen but wasn’t keen on the main courses, could I possibly have something else? Also is gym/spa facilities included? Thank you
jemma, 19:32, 15/01/19
Hi Jemma,
Thanks for getting in touch
The menu is subject to change, but you're welcome to contact Village Hotel Aberdeen directly to discuss alternative options. Leisure facilities aren't included with this voucher but can be added to your stay for a supplementary charge; this can be discussed and paid directly to the hotel.
I hope this helps!
Courtney, itison Customer Support, 07:59, 16/01/19
Hi
Is there an availability in Glasgow on 26th January before but voucher
Thanks
07:49, 17/01/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Village Hotel Club Glasgow directly on 0141 375 3121 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 09:03, 17/01/19
If I buy a voucher and the hotel doesn’t have any rooms for a specific date, can I get a refund?
David, 16:42, 28/01/19
Hi there,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 16:48, 28/01/19