Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can we stay on the 18th to 19th dec
Natalie, 22:27, 13/12/21
Hi Natalie,
Thanks for getting in touch!
I'm afraid this voucher can't be used until the 3rd of January 2022.
I hope this answers your question though.
Wallis, itison Customer Support, 09:09, 14/12/21
What happens if we go into lockdown again and can’t use it before March
Natalie, 11:02, 26/12/21
Hi Natalie,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 09:32, 27/12/21
Can you check availability with hotel first prior to purchasing vouchers
Helen, 00:16, 20/01/22
Hi Helen,
Thanks for getting in touch!
To check availability before purchasing, please contact The Stirling Highland Hotel on 01786 272 727, and they would be happy to help.
I hope this helps!
Fiona, itison Customer Support, 11:45, 20/01/22
How do i know my dates are available
J, 16:31, 20/01/22
Hi there,
Thanks for getting in touch!
To check availability before purchasing, please contact The Stirling Highland Hotel on 01786 272 727, and they would be happy to help.
I hope this helps!
Gillian, itison Customer Support, 16:44, 20/01/22
Can you add a child on to this deal please?
Lorna, 08:26, 01/02/22
Hi Lorna,
Thanks for getting in touch!
I'm happy to let you know that a maximum of 2 children are permitted. Under 16's stay free of charge, though an upgrade may be required to accommodate; subject to availability.
I hope this helps!
Fiona, itison Customer Support, 09:27, 01/02/22