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Did my booking go through please for Aberdeen as no confirmation email
Used virgin credit card
Lyn Mackintosh
Lyn, 18:43, 29/10/21
Hi Lyn,
Thanks for getting in touch!
I'm your initial order attempt failed at the 3D secure stage, but I can see you've placed another order successfully and I hope this means that all is now well!
Gillian, itison Customer Support, 11:48, 30/10/21
I don t think I ve placed a second order as I had to go back to get a code which I am trying to enter but my original details haven t come up
Carol, 15:16, 18/12/21
Hi Carol,
Thanks for getting in touch.
I'm sorry to hear you're having a bit of trouble here.
We'd really appreciate if you could email us at support@itison.com and we'll be happy to help.
Thanks in advance and we look forward to hearing from you!
Hannah, itison Customer Support, 10:41, 19/12/21
Can you use voucher throughout December?
Only I purchased a groupon one and you can’t.
13:21, 10/12/21
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Tue 4 Jan 2022 until Thu 31 Mar 2022, so I'm afraid it won't be accepted in December.
I hope this answers your query though.
Rachael, itison Customer Support, 14:06, 10/12/21
I have just ordered which I thought was for Inverurie gut I have accidently done it for Aberdeen. How do I change it.
Anne, 10:05, 14/02/22
Hi Anne,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers between different locations, but if you just let us know at support@itison.com within 14 days of placing your order we'll be happy to issue a full refund for your Aberdeen voucher.
I hope this helps!
Wallis, itison Customer Support, 10:50, 14/02/22
Is this deal for sit in
Mrs, 12:25, 26/02/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is for sitting in.
I hope this helps!
Wallis, itison Customer Support, 12:30, 26/02/22