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Hi, is there any additional deal when booking for a family with more than 2 children and therefore need a second bedroom? Fairmont directly has a family offer where you book 1 room full-price and the 2nd (adjoining) room is 50% off so would be great to know if this will apply with this voucher and how it should be booked if so.
Margaret, 09:49, 23/11/22
Hi Margaret,
Thanks for getting in touch.
I'm afraid this deal is for two people only, and permits a maximum of 2 children per room. There are no additional deals for larger families, and I'm afraid vouchers are not valid with any other offers.
I hope this helps!
Courtney, itison Customer Support, 10:34, 23/11/22
Is It £50 per couple for dinner?
Fiona, 20:42, 23/11/22
Hi Fiona,
Thanks for getting in touch!
The F&B allowance is £50 per voucher.
I hope this helps!
Fiona, itison Customer Support, 09:18, 24/11/22
Can the leisure facilities be used prior to the 4pm check in?
Kimberley, 19:26, 24/11/22
Hi Kimberley,
Thanks for getting in touch!
You're welcome to contact the Fairmont St Andrews directly to discuss the possibility and cost of using the facilities prior to check in and they'll be happy to advise. Just make sure to mention you'll be using an itison voucher.
I hope this helps!
Lucy, itison Customer Support, 09:20, 25/11/22
If it’s £199 for b&b how come it’s £299 with a £50 f&D voucher . That’s not a deal . Should be be £199 b&b and £239 with a £50 F&d voucher
Seems better value just to do B&b . Am I correct
Marjory, 09:15, 26/11/22
Hi Marjory,
Thanks for getting in touch!
I can confirm the voucher option priced at £199 was only valid until the 23rd of December, and the voucher priced at £299 is then valid until the 31st of March.
I hope this clears things up!
Wallis, itison Customer Support, 11:54, 02/12/22
Hi, option 1 has to be booked by 23 Dec, but option 2 has until March 23.
Is this correct?
Just means I can’t buy option 1 as a Christmas gift
Emily, 18:27, 27/11/22
Hi Emily,
Thanks for getting in touch!
I can confirm both voucher options have different validity dates with purchase option 1 expiring 23rd December and purchase option 2 expiring 31st March.
I hope this answers your question, though!
Hannah, itison Customer Support, 08:10, 28/11/22
Are well behaved dogs allowed?
Helen, 15:55, 30/11/22
Hi Helen,
Thanks for getting in touch!
I'm happy to let you know dogs can stay for a supplement of £50 per night, please discuss this directly with Fairmont St Andrews.
I hope this helps!
Caitlin, itison Customer Support, 17:37, 30/11/22
Hi, is there any discount on the £299 if booking for two nights?
Thanks
Louise, 12:49, 08/12/22
Hi Louise,
Thanks for getting in touch!
I'm afraid there's no further discount if you buy two vouchers. I'm sorry for the disappointment.
Fiona, itison Customer Support, 12:53, 08/12/22
Hi, what room type does the deal refer to?
Thanks
Chris
Chris, 08:24, 16/12/22
Hi Chris,
Thanks for getting in touch!
I'm happy to let you know this particular deal includes a Fairmont view king room or twin room.
I hope this helps!
Lucy, itison Customer Support, 09:35, 16/12/22
If I purchase this voucher how can I check the availability with the hotel? I phoned the fairmont and they have said I need to do this through itison. Thanks.
holly, 14:18, 29/12/22
Hi Holly,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 14:44, 29/12/22
We can only go on Friday 10th and Sat 11th February 2023 and the hotel can't tell me the itison availability for those dates.
Please help ?
ruth, 12:11, 16/01/23
Hi Ruth,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 12:35, 16/01/23
Can’t seem to book. My daughter bought the voucher for us. Does she need to book it? Thank you
cath, 14:33, 25/01/23
Hi Cath,
Thanks for getting in touch!
Not to worry - please just contact support@itison.com and we'll do our best to help.
I hope this answers your question.
Caitlin, itison Customer Support, 14:42, 25/01/23