Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there parking at the hotel and what are the charges
Marguerite, 11:55, 08/08/21
Hi Marguerite,
Thanks for getting in touch!
You're welcome to contact Mercure Inverness directly on 0844 815 9025 to discuss the parking facilities available and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:50, 09/08/21
If my dates are not available can I get a refund
Catherine, 15:51, 12/08/21
Hi Catherine,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 15:59, 12/08/21
Morning, do you still do the off where if you buy one voucher and send it to three others we get one voucher free?
09:28, 06/09/21
Hi there,
Thanks for getting in touch!
I'm afraid we're no longer running our '3 for free' promotion.
I hope this answers your query.
Wallis, itison Customer Support, 09:48, 06/09/21
When it states a dinner allowance, is this per person or per booking?
Roy, 08:37, 17/09/21
Hi Roy,
Thanks for getting in touch!
I'm happy to confirm the £22 dinner allowance included in options 2 & 3 is per person.
I hope this helps!
Wallis, itison Customer Support, 09:31, 17/09/21
Hello,
Is option one available for 31st December to 1st January?
18:38, 28/11/21
Hi there,
Thanks for getting in touch!
I can confirm the 30th-31st December 2021 and 1st January 2022 are excluded dates.
However, I hope this helps answer your question!
Jen, itison Customer Support, 09:11, 29/11/21
Hello is this deal for a compact double room or a classic double room please. Thank you x
08:44, 24/01/22
Hi there,
Thanks for getting in touch!
This voucher includes a Standard twin or double room.
I hope this helps!
Laura, itison Customer Support, 10:18, 24/01/22
Before I purchase the voucher, I can’t see how to book. Is it phone booking only or online, I would rather find out the dates are available before having to arrange a refund of the voucher
KAREN, 23:04, 16/02/22
Hi Karen,
Thanks for getting in touch!
You're welcome to contact Mercure Inverness directly on 0844 815 9025 to discuss the parking facilities available and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 09:07, 17/02/22
Sorry, i never even mentioned parking, so have no idea what you read
KAREN, 09:10, 17/02/22
Hi Karen,
Thanks for getting in touch although we're sorry for the mistake here!
To check their availability before buying a voucher, please contact Mercure Inverness directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps!
Hannah, itison Customer Support, 10:29, 17/02/22