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Will you refund immediately if my dates are not available?
14:11, 15/12/21
Hi there,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 14:28, 15/12/21
Are Dogs allowed
14:13, 15/12/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per room, per stay.
I hope this helps!
Gillian, itison Customer Support, 14:28, 15/12/21
Do you have a room that will take an extra child plus 1 dog?
19:01, 15/12/21
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact MHOR 84 directly on 01877 384 646 and they'll be happy to discuss.
I hope this helps!
Hannah, itison Customer Support, 08:09, 16/12/21
Will you refund completely if covid restrictions prevent booking
21:53, 15/12/21
Hi there,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Courtney, itison Customer Support, 09:08, 16/12/21