Tickets on sale now

Frequently asked questions

The Event

1. What is Elfingrove?

This year, Elfingrove is back as Scotland’s biggest ice rink lands in Glasgow.  

It’s a fully-outdoor, world-class ice experience like no other set on the grounds of Kelvingrove museum.   

  • The Ice Experience: a world class purpose designed ice track to skate under a see-through roof against the stunningly lit Kelvingrove museum including our skate up Mallow Cafe. 
  • Festive Food & Drink: discover winter warmers and festive treats in our epic covered bar area with prime viewing of the world-class ice rink.  
  • Silent Snow Disco: Our legendary Silent Snow Disco returns! Sing, dance and get into the Christmas spirit as snow falls all around you.  
  • The Elfin Trail postponed: Please note, due to uncertainty with supply chains the magical Elfin Trail has been postponed until 2022.  
2. How will it be different from the last Elfingrove?

This year, we’re going fully outdoors (there will be no going inside the museum) with Scotland’s most spectacular ice rink experience.  

We’re excited and proud to create Scotland’s largest ice experience, a uniquely designed ice track set against the stunning backdrop of an illuminated Kelvingrove museum, fully covered with a see through roof and complete with a skate up Mallow Café to grab a hot drink. 

Plus the return of our legendary Silent Snow Disco and festive food & drink in our epic covered bar area, the perfect spot to cosy up with friends and family with a prime viewing spot for the ice rink and Kelvingrove’s incredibly lit façade.  

3. When is Elfingrove?

2nd December 2021 – 24th December 2021

4. Who is Elfingrove for?

Elfingrove is magic for all ages! It’s family friendly - but definitely not just for kids. It’s perfect for a night out for the whole family; a winter date night or even a Christmas night out with a twist for you and your colleagues. The event is for anyone who wants to experience the best ice track in Scotland! 

Please note: The Ice Experience is only accessible for ages 5 and over, but free under 5 tickets (with carer) are available for wee ones to spectate.

5. What should I wear?

Although the ice track is covered, the sides are open to the elements (and we’re in Scotland!) so dress warmly and for the weather. Wear thick ankle socks for extra comfort and don’t forget your gloves! 

6. Are there toilets?

Yes, there will be toilets around Kelvingrove Museum and in the Ice Experience, as well as accessible facilities, all of which will be regularly cleaned. 

7. Can I bring a pram?

For the best experience for both you and the wee ones, we recommend you bring them in a carrier but you’re welcome to bring a pram if that’s not possible. There is an unmanned buggy park inside the Ice Experience for skaters. Remember the Ice Experience is only accessible for ages 5 and over, but free under 5 tickets (with carer) are available for wee ones to spectate 

8. Can I bring my dog?

We’re really sorry but no pooches (except assistance dogs) are allowed. The event is busy, has flashing lights and lots of sounds, so while it’s great fun for humans, it won’t be a nice experience for your canine pals.

9. Can I bring a bag?

We would recommend not bringing big bags to Elfingrove if you can avoid it. 

 
Small over the shoulder bags that can be put under your coat are fine to skate with, rucksacks, backpacks or larger handbags can be dangerous to you and other skaters so will not be allowed on the ice. We'd suggest you avoid skating with any breakable or precious items. 

 
We do have lockers available for storing any precious or bigger items, these have a non-refundable token costing £2. Payments are card only.  

10. Can I take photographs?

Yes!  Elfingrove has loads of incredible moments to capture - time to upgrade your instagram!

Just note, bigger things like selfie sticks, large cameras, video cameras, tripods or audio recording devices are not allowed on the ice for obvious reasons.

11. What happens in bad weather?

Elfingrove is an outdoor event, though our Ice Track has a beautiful see through roof so we can skate under rain, sun or snow! Our Street Food Village and Bar will also have plenty of covered seating areas and firepits to cosy around, but it is Scotland in winter – wrap up warm!

Elfingrove will only be cancelled in extreme circumstances that would make it unsafe for us to go ahead. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

For information on refunds visit our Refund and Cancellation FAQs.

Ticket information

1. What are the ticket options?

Both daytime and evening ice experience tickets are on sale now exclusively at itison.com/elfingrove

  • Daytime tickets £14 adult (13+)  | £12 child (5-12) | Sorry no under 5s allowed to ice skate, but free tickets are available to book to spectate. 
  • Evening tickets £16 adult (13+) | £12 child (5-12) | Sorry no under 5s not allowed to ice skate, but free tickets are available to book to spectate. 

 

ALL TICKETS INCLUDE: 

  • Timed entry from 10am – 9pm, on the hour 
  • 40-minute ice experience 
  • Skate hire included 
  • Entry to Mallow Cafe & Elfingrove Street Food Village & Bar 
2. Does everyone in your group need ice Skating tickets?

The best way to ensure you can enjoy the Elfingrove experience is to book tickets.  However, entry to the food & drink area will be available on the day subject to capacity. And there will be plenty of space around the ice rink to spectate any time ❄️

If you are coming in a group with an under 5, you can book a free under 5 ticket, this allows entry for a carer too. 

3. I want to buy Ice Skating tickets, but we have an under 5 in the group, what do I do?

If you are coming in a group with an under 5, you can book a free under 5 ticket, this allows entry for a carer too. Please note: If you want to skate you must purchase an adult or child ticket 😊 

4. So I can watch my child skating without having an Ice Experience ticket?

Yes, entry to the food & drink area will be available on the day subject to capacity. But there will be plenty of space around the ice rink to spectate any time❄️ 

 

5. Do you have concession tickets?

We don’t offer concession tickets, but discounted early bird tickets are available.

6. Do under 5s go free?

Yes, if you are coming in a group with an under 5, you can book a free under 5 ticket, this allows entry for a carer too.  

7. Do children need accompanied by an adult?

All infants and children (12 and under) must be accompanied by an adult at the event and on the ice. If you are coming in a group with an under 5, you can book a free under 5 ticket, this allows entry for a carer too. 

8. Can I make a group booking?

Yes – Elfingrove is a great experience to share with friends and colleagues. You can purchase up to 50 tickets at a time online. For any purchases above 50 please contact elfingrove@itison.com to arrange.

9. Can I change the time or date of my visit?

Unfortunately, we are unable to swap tickets as tickets are non-refundable and non-transferable.

10. Do I need to print my tickets?

No! Our motto has always been “The fewer trees cut down to make paper… the more to hang Christmas lights on!” You can do your bit for the environment and show it on your phone.

11. I’ve lost my ticket email - what should I do?

Check the My Orders section of your itison account – if you can’t see your tickets there, please contact our customer support team at elfingrove@itison.com and they’ll do their best to help.

12. I missed my time slot - can I come later?

Your ticket is for a designated time and date – please try and ensure you arrive 15 minutes before your timeslot. Please note, if you arrive late, you will have less time to enjoy the ice!  

Refunds and cancellations

1. What happens if the event is cancelled?

We’ll only cancel the event in extreme circumstances, or if government advice around Covid-19 at the time of the event means it would be unsafe for us to go ahead. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

2. If the event is cancelled, can I get a refund?

If the event is cancelled for any reason, you’ll be able to get your choice of a refund or a ticket to a postponed date (if we choose to postpone the event). If you choose to receive a refund, your ticket will be refunded by itison via your original payment method.

3. I can’t make my time slot, can I get a refund?

Unfortunately, tickets are non-refundable and non-exchangeable unless the event is cancelled.

Ice Experience

1. Are there Skating Aids?

Yes! You can pick up a pink penguin or whale to help little skaters on the ice.   Please note: Numbers are limited and are available on a first come, first served basis.   They cost £5 and are suitable for children under 1.2 metres tall.

2. What size boots are available?

The smallest skating boot is a child’s size 8 (European size 25), this will fit children aged approximately 5 years. The largest skating boot is a size 15 (European size 50).

3. Can I bring my own skates?

Yes! Skate hire is included in the ticket price, but if you have your own set of shiny ice skates feel free to use them instead.

Please note: Skates must be deemed suitable. The itison Ice Team reserve the right to stop skaters wearing their own skates if they’re not deemed suitable for the experience, we won’t be liable for any issues that arise from using your own skates.

4. Ice Skating T&Cs?

To keep everyone safe, just remember Ice-skating is a sport which you undertake at your own risk.

We reserve the right to refuse entry to anyone who we believe to be intoxicated. This is for your safety and the safety of others.

5. Can I watch the ice skating without a ticket?

Yes you can! Entry to the food & drink area will be available on the day subject to capacity. But there will be plenty of space around the ice rink to spectate any time❄️

Food and Drink

1. Is there food and drink available?

Yes! You can enjoy festive food & drink in an epic covered bar area that is the perfect spot to cosy up with friends and family – it’s also prime viewing for our world class ice rink with Kelvingrove’s incredibly lit facade as a backdrop. 

We’ll also have a small skate up Mallow Cafe inside the Ice Experience serving hot drinks and sweet treats throughout the day and night. 

2. Is there alcohol available?

Yes, we’re building an incredible bar* with loads of space to enjoy a warming drink and a bite to eat. 

*Subject to confirmed licence. ID will be required to purchase alcohol and under 18s must be accompanied by an adult. 

3. Can I bring my own food and drink in?

We’re afraid food and drink from outside is not permitted into the event.

4. Do vendors accept card payments?

Yes, it is card only payments at our food and drink village and in the Ice Experience.

5. Can I come to eat and drink without a ticket?

Yes, there will be space at the event to spectate or enjoy festive food and drink, however this is subject to capacity each day. 

 

Accessibility

1. Is there disabled access and facilities?

Yes, we have disabled access and toilet facilities available on site. Manual and motorised wheelchair users are welcome to skate at Elfingrove. For more information contact elfingrove@itison.com 

Please note: From 6th – 11th December we are delighted to be working with PAMIS to provide a Changing Places on Elfingrove. Changing Places toilets are in addition to standard accessible toilets and are designed to meet the needs of people with complex care needs. 

2. Is there disabled parking?

Yes, there is limited disabled parking on the site for Blue Badge holders on a first-come, first-served basis. Please note the carpark is operated by City Parking. 

3. I'm a wheelchair user. Can I skate?

Yes, manual and motorised wheelchair users are welcome to skate at Elfingrove. For more information contact elfingrove@itison.com

4. Are mobility scooters permitted?

Yes, if you have any queries, please contact: elfingrove@itison.com

5. Is there seating around the event?

There will be some seating around the event and our team will always be there to lend a hand if needed. 

6. I have a carer - can I bring them?

A disabled person purchasing a ticket may bring one carer free of charge. To arrange a carer ticket, please email elfingrovecarers@itison.com quoting your purchased ticket code.

Please also ensure you bring a valid form of identification with you on the night. Accepted forms of identification are:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card
  • A recognised Assistance Dog ID Card
7. Is Elfingrove autism-friendly?

Our aim is to make Elfingrove as inclusive and sensory-friendly as possible.

To help autistic people prepare for the event and feel more comfortable in their surroundings we will be developing a sensory guide and The Elf Pass for the event in consultation with members of the local autistic communities and their carers - if you would like to be sent a copy in advance of the event please contact elfingrovesensory@itison.com 

Travel and parking

1. Is there parking available?

There is no parking at Kelvingrove Museum or on Kelvin Way for the event. There is a nearby car park on Bunhouse Road beside the Kelvin Hall and at Kelvinbridge Subway Station, as well as Ashton Road, Berkeley Street and Riverside. Please leave plenty of time to get to the event.

There’s also loads of other great hassle-free ways to get to the event.

Nearest Subway stations: Kelvinhall and Kelvinbridge Subway Stations are 10 minute walks 

Park & Ride: Kelvinbridge, Bridge Street and Shields Road 

Nearest train stations: Partick, Exhibition Centre 

First Bus 4, 77, 3 and 2 routes (or check the best route for you)  


There will be a limited number of blue badge parking spaces available each evening on a first come first served basis.

2. Where do I go when I arrive?

The entrance to Ice Experience is located at the front of Kelvingrove Museum. 

Staying safe

1. What Covid restrictions will be in place?

As life gets back to normal, we’re hopeful restrictions at Elfingrove will be limited. We are working hard to make Elfingrove safe and comfortable for everyone and will make sure all ticket holders have all the information they need to know.

2. Do I need a Vaccine Passport or negative LFT to attend?

Due to capacities at any given time, vaccine passports or negative LFT results will not be required to enter Elfingrove.

3. Do I need to wear a face mask?

No, Elfingrove is fully outdoors so you do not require a face mask at the event, however you are more than welcome to wear one if it makes you feel more comfortable! If Government guidance changes nearer the time, we advise all event goers.

Sustainability

1. What is Elfingrove's sustainability commitment?

At itison we take our Carbon Footprint and our contribution to protecting our environment seriously. We aim to promote sustainability across all areas of Elfingrove and this year we are

  • Banning single use plastics on site and will recycle all catering waste 
  • We’d prefer if you used digital tickets over paper and used active travel to get to Elfingrove
  • We strongly advise that you avoid purchasing the plastic and non-sustainable merchandise sold off site by street vendors. The things they sell are very bad for the environment.
  • On all our events we continue to hire the latest LED lighting which has dramatically reduced power consumption over the years
  • Where possible, we draw power from the mains power network. When not possible, we work with suppliers to use the most efficient generators available
  • Reduced Diesel on site – where possible we use HVO – a FAME-free and fossil-free CO2 friendly alternative to regular diesel. It’s renewable, sustainable and made from 100% sustainable raw materials.
  • Reuse previous years scenic elements. This helps reduce items going to landfill at the end of the event
  • Install equipment wherever possible that is part of the circular economy where it has been previously used on another event and will go on to be used in another event

We work closely with the teams at Glasgow City Council to ensure that we leave the spaces we use as we found them, and where possible improve those areas. This year we will

  • Commit to a significant ‘Reinstatement Bond’ which will resource the repair of any damage caused
  • Commit to Glasgow City Council’s ‘Environmental Levy’: a cost per person on site that goes directly to Glasgow City Council in order to make large-scale outdoor events in the city sustainable for the future.

Kelvingrove museum and park

1. Is the Museum open during the day?

Yes, the Museum will open at their normal hours and close by 4.30pm each day.

2. Is the park open during the day?

Yes, the Park is open all day during the daylight hours.

Get in touch

1. I’m a journalist with a media enquiry, who do I contact?

For all media enquiries, please contact Morven Flynn: morven.flynn@itison.com

2. I’m a local resident and have a question?

If you have any questions please get in touch on elfingrove@itison.com

3. I'd like to work at Elfingrove, who do I contact?

We are recruiting now! We're on the hunt for talented individuals to join the Elfingrove 2021 team. Are you:

  • Great with people
  • Passionate about amazing experiences
  • Experienced in events, creative or hospitality sectors or keen to start your career in major events
  • Looking for flexible working that can fit round other commitments; plus great training and competitive pay.

Check out our range of roles & apply now https://bit.ly/38pzeeb

4. Will Santa be there?

Santa is a bit busy in December so the big man won't be at Elfingrove but you can expect to see some other magical creatures!