itison presents GlasGLOW

Frequently asked questions

The Event

1. What is GlasGLOW?

GlasGLOW is a world-class, fully outdoor sound and lighting show created and produced by itison, returning for its third year with a brand-new story taking place over Halloween.

We think we all need something to look forward to more than ever and, following our sell-out runs in 2018 and 2019, we’re back with a fully outdoor event that’s been adapted to adhere to government guidelines – making it safe and fun for everyone involved.

In a year like no other, discover the power within as we once again transform the Botanic Gardens into an immersive world of sound, light and fantasy, brought to life by the teams behind some of the UK’s biggest and best outdoor events.

2. When do tickets go on sale?

Tickets are now on sale! Get yours now.

3. How much are tickets?
  • Adult off peak - £14 (Mon - Wed)
  • Adult peak - £18 (Thurs – Sun)
  • Child off peak - £9 (Mon - Wed)
  • Child peak – £11.50 (Thurs – Sun)
  • Under 3s go free (please note under 3s still need a ticket)
4. When is GlasGLOW?

GlasGLOW is open every day from 29th October – 15th November, with time slots every 15 minutes from 5pm. Final entry is at 9.15pm and the event finishes at 10.30pm.

5. Who is GlasGLOW for?

GlasGLOW is for all ages - it’s family-friendly but definitely not just for kids! Every year, we welcome families; girls’ nights outs; groups of colleagues; and people enjoying date nights. The event is for anyone who wants to see Glasgow in its best light and enjoy a world-class event in the heart of Glasgow.

6. Is it the same as last year?

Not at all! It’s a brand-new show that’s more immersive than ever before.

Of course, we’ve also adapted the event to be in line with all COVID-19 guidelines and will closely monitor these in the run-up to, and during, the event.

7. Is GlasGLOW suitable for young children?

Absolutely! Under 3s go free - just remember to get them a free ticket :) There’s plenty to see and do (and lots of noise and lighting effects!) so young children might find parts of it a wee bit overwhelming.

8. Is it scary?

The event isn’t intended to be scary, but some parts might be a bit overwhelming for some wee ones!

9. What should I wear?

We’re hoping for good weather and the route is on hardstanding paths, but it is Scotland so make sure you wrap up and dress appropriately for the weather!

10. It’s Halloween! Should I dress up?

Who doesn’t love dressing up? You’re more than welcome to dress up for the event, and we hope people will get especially into the Halloween spirit on the 31st October!

Covid-19 safety measures

1. What are you doing to make sure the event is safe?

Firstly, we’ve appointed our own dedicated Covid safety officer to ensure that we implement all of the Scottish Government and Glasgow City Council’s guidelines for hosting an illuminated trail safely. The guidance we follow is similar to visitor attractions such as zoos and safari parks, that have been operating safely for visitors since June.

Here are just a few of the measures we have in place to keep you safe during Covid:

  • A dedicated Covid officer
  • Reduced capacity
  • Staggered entry times
  • Widened paths throughout the route to allow improved distancing
  • One-way system throughout the event
  • Closing the Kibble Palace to allow the event to be fully outdoors
  • Hand sanitising stations throughout the route
  • Socially distanced queueing at catering and toilets
  • Increased cleaning
  • All staff wearing PPE

Information on on-site guidelines will be sent to all ticketholders in advance of the event, to allow you to plan for your visit and adhere to all guidelines.

For advice on staying safe, please visit http://www.gov.scot/publications/coronavirus-covid-19-phase-3-staying-safe-and-protecting-others

2. What happens if the event can’t go ahead because of government guidelines or a local lockdown?

We’ll be closely monitoring government guidelines and if the event is no longer able to go ahead due to Covid-19, we’ll look to postpone it and all ticket-holders will be offered their choice of a refund or ticket to a new date, subject to availability.

3. Should I wear a face mask at the event?

Please wear your mask in the socially-distanced entry queue outside GlasGLOW (excluding those who are exempt and under 5s).

Once inside the gardens, mask wearing is optional except inside toilets and in any queues at our take out food village.

All of Team GLOW (our stewards) are there for your safety so please follow their instruction, they’ll be wearing masks and keeping their distance!

4. Should I attend the event if I’m feeling unwell?

You must not attend the event if you are showing any symptoms of Coronavirus (temperature, new or continuous cough or loss of sense of taste or smell). Please self-isolate and follow all NHS guidance via http://www.nhsinform.scot

5. What are you doing about Test and Protect?

As part of the Scottish Government’s Test and Protect policy, your email address and phone number may be provided if we are contacted by an NHS Contact Tracer. Please find out more info about Test and Protect at http://www.nhsinform.scot/campaigns/test-and-protect

6. How many people can I attend GlasGLOW with?
There should be no more than 6 adults from two households in your group. Children under 12 are not included in your group size but should be from the same two households.

Facilities

1. Is there food and drink available?

We’re building a socially-distanced food village from Glasgow’s best street food traders plus a whole world dedicated to marshmallows. You’ll be able to enjoy the likes of churros, hot chocolates, toffee apples and gourmet pizzas. There’ll be something for everyone, with options for gluten-free and vegan diets.

Please note, payment is card only.

2. Is there alcohol available?

No, alcohol is not permitted on site this year. However, we’ll have plenty of hot and cold soft drinks including decadent hot chocolate with all the trimmings!

3. Can I bring my own food and drink in?

We have loads of treats available at our food and drink village so you’ll have plenty to keep you going, but we’re afraid food and drink from outside is not permitted into the event.

4. Is there parking available?

Parking is only available for Blue Badge holders (we have a limited number of spaces available which must be reserved in advance by emailing [email protected] and traffic measures will be in place during the event, so please leave the car at home unless you have a badge.

There are loads of great hassle-free ways to get to the event.

  • Nearest Subway stations: Hillhead, Kelvinbridge, Shields Road station has a large Park and Ride facility.
  • Nearest train station: Partick
  • Check bus timetables to find the best route for you

If you do need to drive, the closest parking is available at Lilybank Gardens, just off Ashton Lane, and at Kelvinbridge Subway station. However, places are very limited.

Whichever way you choose to come along, please allow plenty of time to get to the event and remember it is currently mandatory to wear face coverings on public transport in line with Scottish Government guidance.

5. Are there toilets?

Yes - we wouldn’t make you pee in the bushes! There will be socially-distanced toilets located along the route at multiple points, as well as accessible facilities, all of which will be regularly cleaned. These will all have a one-way entry/exit system with plenty of hand wash/sanitising stations.

6. Do vendors accept card payments?

Yes, all vendors at our food and drink village accept card payments and card payments are preferred.

Need to Know

1. Can I bring a pram?

For the best GlasGLOW experience for both you and the wee ones, we recommend you bring them in a carrier but you’re welcome to bring a pram if that’s not possible. Remember, under 3s go free but please ensure you book a free ticket for any little ones you’re bringing!

2. Can I bring my dog?

We’re really sorry but no pooches (except assistance dogs) are allowed. The event is busy, has flashing lights and lots of sounds, so while it’s great fun for humans, it won’t be a nice experience for your canine pals.

3. Can I bring a bag?

Yes, small bags are allowed, but please remember no alcohol will be permitted.

4. What if the weather’s bad?

As every Glasgow granny says “you’re no sugar, you’ll no melt!” We’re not afraid of a bit of rain, and the event will go ahead unless we’re experiencing extreme weather conditions. Make sure you check the weather report and dress appropriately before heading out. Like the GlasGLOW Facebook page for the latest updates.

5. Are there strobe lights?

We don’t have any strobe lights, but due to the number of lights along the route which may flash at times, it could be unsafe for anyone affected by photo-sensitive epilepsy.

Filming & Photography

1. Is filming and photography allowed?

Yes! GlasGLOW has loads of incredible things to see - time to upgrade your instagram!

2. Can I bring a tripod?

There’s a lot going on and tripods can get in the way of other event-goers, so unfortunately tripods aren’t permitted. Professional photography and videography isn’t permitted without permission. To obtain permission, please contact [email protected]

Access

1. Is there disabled access and facilities?

Yes. We have disabled access and accessible toilet facilities available on site.

2. Is there disabled parking?

We have very limited parking spaces for blue badge holders only, which must be requested in advance by emailing [email protected] and will be reserved on a first-come, first-served basis.

3. Is the route accessible for wheelchair users?

Yes - the route through the event is entirely on hardstanding paths. Please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact [email protected]

4. Are mobility scooters permitted?

Yes, but please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact [email protected]

5. Is there seating along the route?

There are lots of benches throughout the Botanic Gardens if you need to take a rest. There’s also a socially-distanced bar and street food area if you want to enjoy a warming drink as you take in the view.

6. I have a carer - can I bring them?

Yes, we have a limited number of free carers’ tickets available each night which will be issued on a first come, first served basis, provided the carer can show proof of registration at their local carers centre. To arrange a free carers’ ticket, please contact [email protected]

7. Is GlasGLOW austism-friendly?

Our aim is to make GlasGLOW as inclusive and sensory friendly as possible to help autistic people prepare for the event and feel more comfortable in their surroundings.

Download the sensory guide

The Botanic Gardens

1. Is the Kibble Palace open during the event?

No, GlasGLOW is fully outdoor only this year.

2. Are The Botanic Gardens open during the day?

Yes - you’ll be able to access The Botanic Gardens during the day from 10am - 4pm throughout our run.

Refunds & Cancellations

1. What happens if the event is cancelled?

We’ll only cancel the event in extreme circumstances, or if government advice around Covid-19 at the time of the event means it would be unsafe for us to go ahead. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know

2. If the event is cancelled, can I get a refund?

If the event is cancelled for any reason, you’ll be able to get your choice of a refund or a ticket to a postponed date (if we choose to postpone the event). If you choose to receive a refund, your ticket will be refunded by itison via your original payment method.

3. I can’t make my time slot, can I get a refund?

Unfortunately tickets are non-refundable and non-exchangeable unless the event is cancelled.

Get in touch

1. I’m a journalist with a media enquiry, who do I contact?

For all media enquiries, please contact Morven Begley: [email protected]

2. I'd like to work or provide a service at GlasGLOW, who do I contact?

We’ll be advertising opportunities in the near future, keep an eye on our social media pages for info.