The event

1. What is GlasGLOW?

   GlasGLOW is a world-class, outdoor sound and lighting event held over the Halloween season - imagine Stranger Things meets Game of Thrones in Glasgow’s Botanic Gardens (but with a PG rating!) The event features incredible illuminations, spectacular soundscapes and plenty of fun, brought to you by the teams behind the country’s biggest sound and light shows and itison Drive-In Movies.

2. When is GlasGLOW?

   GlasGLOW is open every day from 27th October until 11th November, with time slots every 15 minutes from 5pm (6pm on 27th Oct) until 9:15pm. Once you’re in, you’re welcome to stay as long as you like - there’s plenty to keep you entertained!

3. Who is GlasGLOW for?

   GlasGLOW is for everyone: families; couples; groups of friends; instagrammers who want to get some seriously impressive pictures; Game of Thrones, Spielberg and Disney fans; those on a quest to meet a dragon; people who don’t want to forget the 80s; and anyone and everyone who wants to see Glasgow in its best light (see what we did there).

4. Is GlasGLOW suitable for young children?

   Absolutely! Under 3s go free - just remember to get them a free ticket :)

5. Is it scary?

   It’s more magical than scary, although there is one creepy bit younger kids might want to avoid. It’s totally optional and is well signposted - you’ll be able to skip it and move on to the next area.

6. What should I wear?

   We’re hoping for good weather and the route is on hardstanding paths, but it is Scotland so make sure you wrap up and dress appropriately for the weather!

7. It’s Halloween! Should I dress up?

   Who doesn’t love dressing up? You’re more than welcome to dress up for the event, and we hope people will get especially into the Halloween spirit on the 31st October - we’ll have loads of fun Halloween stuff going on, with trick or treating and lots more.

Tickets

1. Where do I buy tickets?

   Tickets are available exclusively on itison.com or, if there are tickets still available, you'll be able to buy them at the ticket booth at the entrance to The Botanic Gardens. We advise buying your tickets in advance to ensure you secure your preferred date and time.

2. What time does it start?

   Timeslots for GlasGLOW start from 5pm every day between 27th October - 11th November.

   Your ticket will indicate the time your GlasGLOW experience starts. You can arrive up to 30 minutes before your ticket time (and please ensure you arrive at least 10 minutes before) but you won’t be able to enter the main event route until your ticket time.

3. How long does the event last?

   That’s up to you! The route is just over a mile long which typically takes around 60-90 minutes, but you’re welcome to stay as long you like. The last entry slot is at 9:15pm and the event closes at 11pm.

4. Do I need to print my tickets?

   You can show your tickets on your phone, or print them out if you prefer.

5. Can I change the time or date of my visit?

   Tickets are non-refundable and non-transferable.

6. I’ve lost my ticket email - what should I do?

   Check the My Orders section of your itison account – if you can’t see your tickets there, please contact the team on [email protected] or 0141 223 8843, and they’ll do their best to help.

7. I missed my time slot - can I come later?

   Your ticket is for a designated time and date - if we have space, we’ll try our best to accommodate you but, please note, the event is expected to sell out and this may not be possible.

8. How long is my ticket valid for?

   Your ticket is valid for the specific time and date stated so please make sure you arrive no more than 30 minutes before your official time slot. Once in, you’re welcome to stay for as long as you’d like.

9. Can I make a group booking?

   Yes - you can purchase up to 25 tickets at a time. For any purchases above 25 please email [email protected] to arrange.

10. Do children need a ticket?

    All kids need tickets: you should book free tickets for under 3s, and a child’s ticket for ages 3-15.

11. Are concession tickets available?

    We don’t have concession tickets.

Facilities

1. Is there food and drink available?

   We have a food and drink village with Glasgow’s best street food traders plus fire pits along the route to toast mallows and lots more. The full menu will confirmed soon.

2. Is there alcohol available?

   There will be a small licensed area where you can enjoy a hot toddy and other drinks (but, please note, you won’t be able to bring alcohol into the event).

   * Subject to license. ID required to purchase alcohol.

3. Can I bring my own food and drink in?

   We have loads of treats available at our food and drink village so you’ll have plenty to keep you going, but we’re afraid food and drink from outside is not permitted into the event.

4. Are there toilets?

   Yes - we wouldn’t make you pee in the bushes! There will be toilets located along the route at multiple points, as well as accessible facilities.

5. Are there cash machines?

   We don’t have cash machines on site but there are plenty on Byres Road just a couple of minutes away.

Need to know

1. Can I bring a pram?

   Absolutely - GlasGLOW is for all the family so please feel free to bring the wee ones along. Under 3’s go free but please ensure you book a free ticket for any little ones you’re bringing!

2. Can I bring my dog?

   We’re really sorry but no pooches (except assistance dogs) are allowed due to both the busy nature of the event and the hot lights, cable and kit which may attract too much canine attention!

3. Can I bring a bag?

   Yes, small bags are allowed, but please remember no alcohol will be permitted.

4. What if the weather’s bad?

   It’s Glasgow - we’re not afraid of a bit of rain and the event will go ahead unless we’re experiencing extreme weather conditions. Make sure you check the weather report and dress appropriately before heading out.

   Like the GlasGLOW Facebook page for the latest updates.

5. Are there strobe lights?

   Some areas along the route include flashing lights and strobe lighting which are unsuitable for those with photo-sensitive epilepsy.

Filming & photography

1. Is filming and photography allowed?

   Yes! GlasGLOW has loads of incredible things to see - time to upgrade your instagram!

2. Can I bring a tripod?

   Tripods are permitted, but please take care to ensure it isn’t a trip hazard for other event goers.

Access

1. Is there disabled access and facilities?

   Yes. We have disabled access and toilet facilities available on site.

2. Is the route accessible for wheelchair users?

   Yes - the route through the event is entirely on hardstanding paths. Please note that parts of the route are narrow, including one optional area where the paths are particularly narrow. There are also a couple of inclines. If you have any queries, please contact [email protected].

3. Are mobility scooters permitted?

   Yes, but please note that parts of the route are narrow, including one optional area where the paths are particularly narrow. There are also a couple of inclines. If you have any queries, please contact [email protected].

4. Is there seating along the route?

   There are lots of benches throughout the Botanic Gardens if you need to take a rest.

The botanic gardens

1. Is the Kibble Palace open during the event?

   Yes - just wait till you see what we have in store!

2. Are The Botanic Gardens open during the day?

   Yes - you’ll be able to access The Botanic Gardens during the day from 10am - 4:30pm throughout our run.

Refunds & cancellations

1. What happens if the event is cancelled?

   We’ll only cancel the event in extreme circumstances. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

2. If the event is cancelled, can I get a refund?

   If the event is cancelled for any reason, your ticket will automatically be refunded by itison via your original payment method within 3-5 working days.

3. I can’t make my time slot, can I get a refund?

   Tickets are non-refundable and non-transferable.

More about GlasGLOW

1. Who created GlasGLOW?

   GlasGLOW is the brainchild of West End resident and CEO of itison, Oli Norman, who is investing £500,000 to launch GlasGLOW. In his own words:

   “I’ve had the idea for GlasGLOW for over a decade and it’s now time to bring it to life! We’ve assembled a world-class lighting and technical team to bring a vision to life that will mesmerise adults and kids alike. Imagine Stranger Things met Game of Thrones in a beautiful Glasgow garden – it’s going to be pretty fantastical!

   “As a dad to two young kids, it’s become even more important to me to have brilliant things happening in our city, and we’re lucky that as a business we’re now in the position to take our idea and turn it into a reality.”

2. What is the ambition of GlasGLOW?

   GlasGLOW aims to create a world-class spectacular that will put Glasgow on the map as the home of Halloween.

3. I’m a journalist with a media enquiry, who do I contact?

   For all media enquiries, please contact our PR & events manager Toni Lally: [email protected]

4. I’d like to work at GlasGLOW, who do I contact?

   For employment opportunities with GlasGLOW, please contact [email protected]

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