itison presents GlasGLOW

Frequently asked questions

The Event

1. What is GlasGLOW?

After three sold out years, GlasGLOW is back for 2021, running over the 27th October – 14th November (exc 1st & 2nd) with a brand-new story that puts you at the heart of the action.

Created and produced by itison, and brought to life by the teams behind some of the UK’s biggest and best outdoor events, GlasGLOW is a spectacular illuminated trail like no other, taking you on a 60-minute journey through Glasgow’s Botanic Gardens.

2. When do tickets go on sale?

Tickets are on sale now exclusively on glasglow.com

3. How much are tickets?
  • GlasGLOW adult ticket - £20
  • GlasGLOW child ticket – £12
  • Mallow & Fast Pass adult ticket - £26
  • Mallow & Fast Pass child ticket - £18
  • Under 3s go free (please note under 3s still need a ticket)
  • Carers – FREE (please note carers still require a ticket and may be asked for ID on the night – see section further below for more info)
4. When is GlasGLOW?

GlasGLOW is open from 27th October – 14th November (exc 1st & 2nd), with time slots every 15 minutes from 5pm (and a 6pm start before the clocks change). Final entry is at 9.30pm and the event finishes at 10.45pm.

5. Who is GlasGLOW for?

GlasGLOW is for all ages - it’s family-friendly but definitely not just for kids! Every year, we welcome families; girls’ nights outs; groups of colleagues; and people enjoying date nights. The event is for anyone who wants to see Glasgow in its best light and enjoy a world-class event in the heart of Glasgow.

6. Is it the same as last year?

Not at all! It’s a brand-new show that’s more immersive than ever before setting you a mission to save your city!

7. Is GlasGLOW suitable for young children?

Absolutely! Under 3s go free - just remember to add a free under 3s ticket at the checkout :)
There’s plenty to see and do (and lots of noise and lighting effects!) so young children might find parts of it a wee bit overwhelming.

8. Is it scary?

The event isn’t intended to be scary, but some parts might be a bit overwhelming for some wee ones!

9. What should I wear?

We’re hoping for good weather and the route is on hardstanding paths, but it is Scotland so make sure you wrap up and dress appropriately for the weather!

10. It’s Halloween! Should I dress up?

Who doesn’t love dressing up? You’re more than welcome to dress up for the event, and we hope people will get especially into the Halloween spirit on the 31st October!

11. What is a Mallow & Fast Pass ticket?

Our Mallow & Fast Pass ticket is a new way to enjoy GlasGLOW with fast pass access to the event through a dedicated entrance; a marshmallow skewer of your choice including Classic Campfire, Rolo Toasty Trio, Ultimate Roaster and Vegan Classic, and fast pass entry into Marshmallowland. Each guest in your group must have fast pass tickets. 😃 There are a very small allocation of Mallow & Fast Pass tickets available per time slot.

12. What is GlasGLOW's sustainability commitment?

At itison we take our Carbon Footprint and our contribution to protecting our environment seriously. Climate change and protecting and restoring the environment is the key message underpinning GlasGLOW 2021. We aim to promote sustainability across all areas of our event and will: 

 

  • Ban single use plastics on site and recycle all catering waste 
  • Encourage guests to use digital tickets over paper 
  • Encourage guests to use active travel to get to GlasGLOW 
  • Encourage guests to avoid purchasing the plastic and non-sustainable merchandise sold off site by unlicensed street vendors  
  • Continue to hire the latest LED lighting which has dramatically reduced power consumption over the years 
  • Where possible, draw power from the mains power network. When not possible, we work with suppliers to use the most efficient generators available 
  • Reduced Diesel on site – where possible we use HVO – a FAME-free and fossil-free CO2 friendly alternative to regular diesel. It’s renewable, sustainable and made from 100% sustainable raw materials. 
  • Reuse previous years scenic elements. This helps reduce items going to landfill at the end of the event 
  • Install equipment wherever possible that is part of the circular economy where it has been previously used on another event and will go on to be used in another event 
  • Engage local schools and community groups in a creative participatory project on Climate Change and protecting and restoring the environment. The results of this project will feature in the event 
  • Ensure all pumpkins which feature in the show are used as food waste  
  • Through our Pumpkin Fund we will be investing in a long term local project that will directly address Climate Change and Climate justice. 

 

We work closely with the teams at the Botanic Gardens and Glasgow City Council to ensure that we leave the spaces we use as we found them, and where possible improve those areas. This year we will 

 

  • Actively work with the Botanic Gardens team to assess the impact on Wildlife and local ecology 
  • Commit to a significant ‘Reinstatement Bond’ which will resource the repair of any damage caused 
  • Commit to Glasgow City Council’s ‘Environmental Levy’: a cost per person on site that goes directly to Glasgow City Council in order to make large-scale outdoor events in the city sustainable for the future. 

Covid-19 safety measures

1. What are you doing to make sure the event is safe?

We’re hopeful that Covid restrictions will have eased come October however we are preparing all scenarios!

Over 98% of visitors who attended GlasGLOW in 2020 reported they felt safe with measures in place which included a fully outdoor route, a dedicated Covid committee, reduced capacities, increased pathways, sanitising stations across the route and PPE for all staff.

We are working closely with Glasgow City Council, the Scottish Government and Public Health and are hopeful of having fewer requirements however we will be monitoring guidelines closely and implementing the most to date protocols at the time so you can fully enjoy your time at GlasGLOW. We will keep you posted nearer the time of the event. :)

2. Should I wear a face mask at the event?

We will advise if eventgoers are required to wear masks nearer the time of the event in line with the latest government guidance.

3. Should I attend the event if I’m feeling unwell?

You must not attend the event if you are showing any symptoms of Coronavirus (temperature, new or continuous cough or loss of sense of taste or smell). Please self-isolate and follow all NHS guidance via http://www.nhsinform.scot

Similarly you should not attend the event if you are having to self-isolate.

Facilities

1. Is there food and drink available?

We’re building an outdoor food village from Glasgow’s best street food traders plus a whole world dedicated to marshmallows. There’ll be something for everyone, with options for gluten-free and vegan diets.

2. Is there alcohol available?

*Yes. Our outdoor bar has loads of space to enjoy an incredible view, a warming drink and a bite to eat.

Please note, last orders at the bar mean those with tickets for later show entry times may have limited time to enjoy a drink at our bar. If this is important to you please make sure to purchase for an earlier time slot, we recommend any time prior to 8.45pm.

*Subject to confirmed licence. ID will be required to purchase alcohol

3. Can I bring my own food and drink in?

We have loads of treats available at our food and drink village so you’ll have plenty to keep you going, but we’re afraid food and drink from outside is not permitted into the event.

4. Is there parking available?

Parking in the west end is incredibly limited so we would advise using public transport wherever possible.

There are loads of great hassle-free ways to get to the event.

  • Nearest Subway stations: Hillhead, Kelvinbridge, Shields Road station has a large Park and Ride facility.
  • Nearest train station: Partick
  • Check bus timetables to find the best route for you. If you do need to drive, the closest parking is available at Lilybank Gardens, just off Ashton Lane, and at Kelvinbridge Subway station. However, places are very limited.

    Whichever way you choose to come along, please allow plenty of time to get to the event. Please note: Due to Cop 26 there may be a number of road closures and diversions. You can find the latest information here

5. Are there toilets?

Yes - there will be toilets located along the route at multiple points, as well as accessible facilities, all of which will be regularly cleaned. These will all have a one-way entry/exit system with plenty of hand wash/sanitising station

6. Do vendors accept card payments?

Yes, it is card only payments at our food and drink village.

Need to Know

1. Can I bring a pram?

For the best GlasGLOW experience for both you and the wee ones, we recommend you bring them in a carrier but you’re welcome to bring a pram if that’s not possible. Remember, under 3s go free but please ensure you book a free ticket for any little ones you’re bringing!

2. Can I bring my dog?

We’re really sorry but no pooches (except assistance dogs) are allowed. The event is busy, has flashing lights and lots of sounds, so while it’s great fun for humans, it won’t be a nice experience for your canine pals.

3. Can I bring a bag?

Yes, small bags are allowed, but please remember no alcohol will be permitted.

4. What if the weather’s bad?

As every Glasgow granny says “you’re no sugar, you’ll no melt!”
We’re not afraid of a bit of rain, and the event will go ahead unless we’re experiencing extreme weather conditions. Make sure you check the weather report and dress appropriately before heading out.
Like the GlasGLOW Facebook page for the latest updates.

5. Are there strobe lights?

We don’t have any strobe lights, but due to the number of lights along the route which may flash at times, it could be unsafe for anyone affected by photo-sensitive epilepsy.

We do also use some special effects to create the appearance of smoke and mist – these are all water based effects which cause no respita.

Filming & Photography

1. Is filming and photography allowed?

Yes! GlasGLOW has loads of incredible things to see - time to upgrade your instagram!

2. Can I bring a tripod?

There’s a lot going on and tripods can get in the way of other event-goers, so unfortunately tripods aren’t permitted. Professional photography and videography isn’t permitted without permission. To obtain permission, please contact morven.flynn@itison.com

Access

1. Is there disabled access and facilities?

Yes. We have disabled access and accessible toilet facilities available on site.

2. Is there disabled parking?

Parking is extremely limited in the westend however we have secured a small number of Blue Badge Parking spaces on Queen Margaret Drive in front of the Botanics. These will be available on a first come first serve basis on the night when you arrive at GlasGLOW. You must display your blue badge and have a valid GlasGLOW ticket.

3. Is the route accessible for wheelchair users?

Yes - the route through the event is entirely on hardstanding paths. Please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact glasglow@itison.com

4. Are mobility scooters permitted?

Yes, but please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact glasglow@itison.com

5. Is there seating along the route?

There are lots of benches throughout the Botanic Gardens if you need to take a rest. There’s also an outdoor bar and street food area if you want to enjoy a warming drink as you take in the view.

6. I have a carer - can I bring them?

A disabled person purchasing a ticket may bring one essential carer free of charge. To arrange a carers ticket please email: glasglowcarers@itison.com

Please also ensure you bring a valid form of idenification with you on the night. Accepted forms of identification are:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card
    7. Is GlasGLOW austism-friendly?

    Our aim is to make GlasGLOW as inclusive and sensory friendly as possible to help autistic people prepare for the event and feel more comfortable in their surroundings.

    An online copy of the sensory guide will be available a week before the start of the event. If you would like to receive a copy of the sensory guide please email glasglow@itison.com

    The Botanic Gardens

    1. Is the Kibble Palace open during the event?

    Not this year as we’ve planned an exciting, fully outdoor event.

    2. Are The Botanic Gardens open during the day?

    Absolutely, you’ll be able to access the Botanic Gardens throughout the day although it will close a wee bit earlier than normal at 4pm during the show.

    Refunds & Cancellations

    1. What happens if the event is cancelled?

    We’ll only cancel the event in extreme circumstances, or if government advice around Covid-19 at the time of the event means it would be unsafe for us to go ahead. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

    2. If the event is cancelled, can I get a refund?

    If the event is cancelled for any reason, you’ll be able to get your choice of a refund or a ticket to a postponed date (if we choose to postpone the event). If you choose to receive a refund, your ticket will be refunded by itison via your original payment method.

    3. I can’t make my time slot, can I get a refund?

    Unfortunately tickets are non-refundable and non-exchangeable unless the event is cancelled.

    Get in touch

    1. I’m a journalist with a media enquiry, who do I contact?

    For all media enquiries, please contact Morven Flynn: morven.flynn@itison.com

    2. I'd like to work or provide a service at GlasGLOW, who do I contact?

    We’ll be advertising opportunities in the near future, keep an eye on our social media pages for info.