itison presents

Bigger. Better. Glowier.

Glasgow Botanic Gardens
25th - 31st October

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FAQs

The event

  1. What is GlasGLOW?
  2. When is GlasGLOW?
  3. Who is GlasGLOW for?
  4. Is GlasGLOW suitable for young children?
  5. Is it scary?
  6. What should I wear?
  7. It’s Halloween! Should I dress up?

Tickets

  1. Where do I buy tickets?
  2. What time does it start?
  3. How long does the event last?
  4. Do I need to print my tickets?
  5. Can I change the time or date of my visit?
  6. I’ve lost my ticket email - what should I do?
  7. I missed my time slot - can I come later?
  8. How long is my ticket valid for?
  9. Can I make a group booking?
  10. Do children need a ticket?
  11. Are concession tickets available?

Facilities

  1. Is there food and drink available?
  2. Is there alcohol available?
  3. Can I bring my own food and drink in?
  4. Is there parking available?
  5. Are there toilets?
  6. Are there cash machines?

Need to know

  1. Can I bring a pram?
  2. Can I bring my dog?
  3. Can I bring a bag?
  4. What if the weather’s bad?
  5. Are there strobe lights?

Filming & photography

  1. Is filming and photography allowed?
  2. Can I bring a tripod?

Access

  1. Is there disabled access and facilities?
  2. Is there disabled parking?
  3. Is the route accessible for wheelchair users?
  4. Are mobility scooters permitted?
  5. Is there seating along the route?
  6. I have a carer - can I bring them?

The botanic gardens

  1. Is the Kibble Palace open during the event?
  2. Are The Botanic Gardens open during the day?

Refunds & cancellations

  1. What happens if the event is cancelled?
  2. If the event is cancelled, can I get a refund?
  3. I can’t make my time slot, can I get a refund?

More about GlasGLOW

  1. Who created GlasGLOW?
  2. What is the ambition of GlasGLOW?
  3. I’m a journalist with a media enquiry, who do I contact?
  4. I'd like to work or provide a service at GlasGLOW, who do I contact?

The event

  1. What is GlasGLOW?

    GlasGLOW is a world-class, outdoor sound and lighting event, returning for Halloween season 2019 with a brand-new show, following our sell-out 2018 run which welcomed over 75,000 people from across Scotland and beyond to Glasgow’s Botanic Gardens.

    Our brand-new show will be bigger, better and glowier than before, as we once again transform the Botanic Gardens into a magical world of sound, light and fantasy created by the teams behind some of the UK’s biggest and best outdoor events.

  2. When is GlasGLOW?

    GlasGLOW is open every day from 25th October until 31st October, with time slots every 15 minutes from 5pm (6pm on 25th & 26th Oct). Once you’re in, you’re welcome to stay as long as you like - there’s plenty to keep you entertained until we close! Final entry is at 9:15pm and the park closes at 10:30pm.

  3. Who is GlasGLOW for?

    GlasGLOW is for all ages - it’s family-friendly but definitely not just for kids! In our inaugural year we had 75,000 people attending, with families; girls’ nights outs; groups of colleagues coming along after work; and people enjoying romantic date nights. The event is for anyone who wants to see Glasgow in its best light and enjoy something a bit different in the heart of the West End!

  4. Is GlasGLOW suitable for young children?

    Absolutely! Under 3s go free - just remember to get them a free ticket :)

  5. Is it scary?

    It’s more magical than scary, although there is one creepy bit younger kids might want to avoid. It’s totally optional and is well signposted - you’ll be able to skip it and move on to the next area.

  6. What should I wear?

    We’re hoping for good weather and the route is on hardstanding paths, but it is Scotland so make sure you wrap up and dress appropriately for the weather!

  7. It’s Halloween! Should I dress up?

    Who doesn’t love dressing up? You’re more than welcome to dress up for the event, and we hope people will get especially into the Halloween spirit on the 31st October - we’ll have loads of fun Halloween stuff going on, with trick or treating and lots more.

Tickets

  1. Where do I buy tickets?

    Our initial release of early bird tickets is now sold out! Keep your eyes peeled for the next release of tickets, which will be available on itison.com or, if there are tickets still available, you’ll be able to buy them at the ticket booth at the entrance to The Botanic Gardens. We advise buying your tickets in advance to take advantage of early bird offers and to ensure you secure your preferred date and time.

  2. What time does it start?

    Timeslots for GlasGLOW start from 6pm on 25th & 26th October and from 5pm on 27th - 31st October. Your ticket will indicate the time your GlasGLOW experience starts.

    Your ticket will indicate the time your GlasGLOW experience starts. You can arrive up to 30 minutes before your ticket time (and please ensure you arrive at least 10 minutes before) but you won’t be able to enter the main event route until your ticket time.

  3. How long does the event last?

    That’s up to you! The route is just over one mile and depending on how long you spend at each feature, the event takes between 45 minutes - 90 minutes. The last entry slot is at 9:15pm and the event closes at 10:30pm.

  4. Do I need to print my tickets?

    You can show your tickets on your phone, or print them out if you prefer.

  5. Can I change the time or date of my visit?

    Unfortunately we are unable to swap tickets as tickets are non-refundable and non-transferable.

  6. I’ve lost my ticket email - what should I do?

    Check the My Orders section of your itison account – if you can’t see your tickets there, please contact the team on [email protected] or 0141 223 8843, and they’ll do their best to help.

  7. I missed my time slot - can I come later?

    Your ticket is for a designated time and date - if we have space, we’ll try our best to accommodate you but, please note, the event is expected to sell out and this may not be possible.

  8. How long is my ticket valid for?

    Your ticket is valid for the specific time and date stated so please make sure you arrive no more than 30 minutes before your official time slot. Once in, you’re welcome to stay for as long as you’d like. Last admission is at 9:15pm and the park closes at 10:30pm.

  9. Can I make a group booking?

    Yes - you can purchase up to 25 tickets at a time. For any purchases above 25 please contact [email protected] to arrange.

  10. Do children need a ticket?

    All kids need tickets: you should book free tickets for under 3s, and a child’s ticket for ages 3-15.

  11. Are concession tickets available?

    We don’t have concession tickets, but discounted early bird tickets are available.

Facilities

  1. Is there food and drink available?

    We have a food and drink village with Glasgow’s best street food traders plus fire pits along the route to toast mallows and lots more. We’ll have options for everyone, including vegetarian, vegan and gluten free options. We’ll confirm the full menu in advance of the event.

  2. Is there alcohol available?

    You asked and we’ve listened! We’re applying for a licence to serve alcohol at GlasGLOW 2019 so you can enjoy a hot toddy and other drinks* while you’re visiting. We’ll confirm what will be on offer in advance but, please note you won’t be able to bring alcohol into the event.
    * Subject to confirmed licence. ID will be required to purchase alcohol.

  3. Can I bring my own food and drink in?

    We have loads of treats available at our food and drink village so you’ll have plenty to keep you going, but we’re afraid food and drink from outside is not permitted into the event.

  4. Is there parking available?

    Parking is extremely limited in the West End so the best and easiest way to GLOW is by public transport. There are loads of great hassle-free ways to get here so we strongly recommend you don't bring your car into the area. If you do need to drive, the closest parking is available at Lilybank Gardens, just off Ashton Lane, and at Kelvinbridge Subway station.

  5. Are there toilets?

    Yes - we wouldn’t make you pee in the bushes! There will be toilets located along the route at multiple points, as well as accessible facilities.

  6. Are there cash machines?

    We don’t have cash machines on site but there are plenty on Byres Road just a couple of minutes away.

Need to know

  1. Can I bring a pram?

    For the best GlasGLOW experience for both you and the wee ones, we recommend you bring them in a carrier but you’re welcome to bring a pram if that’s not possible. Remember, under 3’s go free but please ensure you book a free ticket for any little ones you’re bringing!

  2. Can I bring my dog?

    We’re really sorry but no pooches (except assistance dogs) are allowed due to both the busy nature of the event and the hot lights, cable and kit which may attract too much canine attention!

  3. Can I bring a bag?

    Yes, small bags are allowed, but please remember no alcohol will be permitted.

  4. What if the weather’s bad?

    It’s Glasgow - we’re not afraid of a bit of rain and the event will go ahead unless we’re experiencing extreme weather conditions. Make sure you check the weather report and dress appropriately before heading out.

    Like the GlasGLOW Facebook page for the latest updates.

  5. Are there strobe lights?

    We don’t have any strobe lights, but due to the number of lights along the route which may flash at times, it could be unsafe for anyone affected by photo-sensitive epilepsy.

Filming & photography

  1. Is filming and photography allowed?

    Yes! GlasGLOW has loads of incredible things to see - time to upgrade your instagram!

  2. Can I bring a tripod?

    Tripods are permitted, but please take care to ensure it isn’t a trip hazard for other event goers.

Access

  1. Is there disabled access and facilities?

    Yes. We have disabled access and toilet facilities available on site.

  2. Is there disabled parking?

    We have very limited disabled parking on the site, which must be requested in advance by emailing [email protected] and will be reserved on a first-come, first-served basis.

  3. Is the route accessible for wheelchair users?

    Yes - the route through the event is entirely on hardstanding paths. Please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact [email protected].

  4. Are mobility scooters permitted?

    Yes, but please note that parts of the route are narrow and there are several fairly steep inclines. If you have any queries, please contact [email protected].

  5. Is there seating along the route?

    There are lots of benches throughout the Botanic Gardens if you need to take a rest.

  6. I have a carer - can I bring them?

    Yes. To arrange access for carers please contact [email protected].

The botanic gardens

  1. Is the Kibble Palace open during the event?

    Yes - just wait till you see what we have in store!

  2. Are The Botanic Gardens open during the day?

    Yes - you’ll be able to access The Botanic Gardens during the day from 10am - 4pm throughout our run.

Refunds & cancellations

  1. What happens if the event is cancelled?

    We’ll only cancel the event in extreme circumstances. Keep an eye on our Facebook page for updates, but if we do have to cancel the event we’ll email you to let you know.

  2. If the event is cancelled, can I get a refund?

    If the event is cancelled for any reason, your ticket will automatically be refunded by itison via your original payment method within 3-5 working days.

  3. I can’t make my time slot, can I get a refund?

    Sorry, no. Tickets are non-refundable and non-transferable.

More about GlasGLOW

  1. Who created GlasGLOW?

    GlasGLOW is the brainchild of West End resident and CEO of itison, Oli Norman, who is investing £500,000 to launch GlasGLOW. In his own words:

    “I’ve had the idea for GlasGLOW for over a decade and it’s now time to bring it to life! We’ve assembled a world-class lighting and technical team to bring a vision to life that will mesmerise adults and kids alike. Imagine Stranger Things met Game of Thrones in a beautiful Glasgow garden – it’s going to be pretty fantastical!

    “As a dad to two young kids, it’s become even more important to me to have brilliant things happening in our city, and we’re lucky that as a business we’re now in the position to take our idea and turn it into a reality.”

  2. What is the ambition of GlasGLOW?

    GlasGLOW aims to create a world-class spectacular that will put Glasgow on the map as the home of Halloween.

  3. I’m a journalist with a media enquiry, who do I contact?

    For all media enquiries, please contact Morven Begley: [email protected].

  4. I'd like to work or provide a service at GlasGLOW, who do I contact?

    For employment opportunities with GlasGLOW, please send your CV with details of any relevant experience to [email protected].

    If you're interested in providing a service at GlasGLOW, please send details to [email protected].

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Got questions?

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Call us: 0141 223 8843 from 9am-5:30pm Mon-Thu and 9am-4:30pm Fri
Email us: [email protected]
Media enquiries: [email protected]