Reviews
Reviewed on
Lovely entrance and we had a great size room only thing was the long walk to our room had to take lift to 3rd floor to go to the first 😂😍
Reviewed on
The staff were lovely breakfast nice but I had booked this for my husbands 50 th you walk in and go wow and walk in the room and totally underwhelmed scraped furniture marks on wall hairs on bed and quilt and pillow covers o wouldn’t use in my house. Was really disappointed.
Reviewed on
This was a special present for my brother and sister in law. I was excited to give it and they.were similarly excited to use the voucher.
As stated above they tell me that the hotel, room and food were of a high quality. The voucher stated £30 per person food allowance. That was a material consideration for me in choosing this voucher. At dinner they were told that this could only be redeemed against mains. The mains were priced either considerably above or below £30. They were disappointed and I am very unhappy at their experience being spoiled by the hotel altering the terms of the voucher after purchase which is, frankly, illegal. I would welcome feedback.
Reviewed on
We had a lovely overnight stay with breakfast & dinner. Our suite was beautiful with fabulous views of the mound. Staff were friendly and service very good.
We would definitely recommend this hotel.
Reviewed on
We had a lovely stay from start to finish. The staff were all very friendly and helpful, we were given a tour of the hotel after checking in which was a nice touch. Our room was spacious and clean and we had the added bonus of an outside terrace with a lovely view of Calton Hill. The chocolates and hand written welcome note was a lovely touch as was the complimentary juice and water in the mini bar. Breakfast was tasty and plentiful. A wee haven of tranquility in the city centre. Loved it!
Reviewed on
An amazing experience overall...met by wonderful exceptionally helpful staff. Beautiful hotel,room and snug bar. Cocktail was amazing,sitting in the snug. Very disappointed with breakfast service...we entered the breakfast room and got seated promptly but waited 15 mins and had only been served tea and coffee. I had to ask the staff to take our order..waited over 15mins for porridge. Then had to ask for the poached eggs again that had been ordered about half an hour before. I am still waiting on another coffee. The breakfast area was not even busy. Also at 11am prompt the screen was pulled around the continental breakfast,unfair when the service so slow. Overall wonderful,breakfast was beautiful when it eventually arrived,just awful service
Reviewed on
Have been booking a pre Christmas treat for many years now as has always been a special experience, however noticed last year rooms were looking tired.
This year was so disappointed, after paying a significant amount of money for room and breakfast, to see worn carpets, and chipped furniture this is not acceptable and I will not be booking again
Reviewed on
Excellent hotel, very comfortable. Staff friendly and helpful.
Reviewed on
would not recommend the Glass house, we arrived and were delighted to be informed that we had a free upgrade of room.. got into the room and it h felt unclean and really stuck of smoke. we did go straight back down and had to change rooms but the upgrade was removed. Staff did not seem to worry as they said that they were busy anyway. Also no cocktail or drink provided upon arrival as per the voucher and the hotel said that this was not part of the deal...