We aim to answer all of your Elfingrove questions to make sure you have the best experience.
Elfingrove is an immersive Christmas adventure inside and outside Glasgow’s iconic Kelvingrove Art Gallery & Museum.
Inside, Kelvingrove’s magnificent Centre Hall you'll be seated as it is transformed through spectacular 360° projection, storytelling and an immersive cinematic soundtrack.
You’ll embark on a magical festive journey through Glasgow's past, present & future. From the big band to the Glasgow of tomorrow, all wrapped inside a magical Christmas tale ending with a spectacular finale.
Outside, you’ll step into the twinkling Christmas Village where you can enjoy magical light installations, festive food & drink, marshmallows for toasting and a ride aboard the miniature express land train.
Since 2019 over 400,000 people have experienced Elfingrove, and we’ve created a completely new adventure for 2026.
Yes. Elfingrove 2026 is a brand-new show and story, created especially for Kelvingrove, with all the Christmas magic you’d expect.
Everyone. Elfingrove is dramatic, magical, exciting and fun. It’s designed for all ages. Adults & children will love it, but it’s not just for kids.
Everyone aged 3 and over will receive a pair of headphones. Under 3s won’t but can enjoy the ambient soundscape in the Centre Hall alongside the projections.
Elfingrove is perfect for couples, groups of friends, families and older generations looking to experience something spectacular, uplifting and full of Christmas spirit, while seeing one of Scotland’s most stunning and iconic buildings, Kelvingrove, transformed in a completely new way.
Elfingrove runs from 26 Nov - 13 Dec 2026, with no shows on 5, 6 or 9 Dec.
Indoor shows run hourly from 5pm, with shows at 5pm, 6pm, 7pm & 8pm most evenings. Later 9pm & 10pm performances are available on selected dates.
The outdoor Christmas Village stays open until 10:30pm.
If you’re attending a 9pm or 10pm indoor show, make sure you enjoy the Christmas Village beforehand, so you don’t miss it.
Both. The main Elfingrove show takes place indoors in Kelvingrove’s Centre Hall. The Christmas Village & express miniature land train are outdoors, so we recommend wrapping up warm if you’re planning to enjoy the full experience.
The full indoor experience lasts around one hour, including the main projection show of approximately 40 minutes.
You can spend as long as you like enjoying the Christmas Village before or after your show. We recommend allowing around two hours for the full Elfingrove experience.
If you’re booked onto one of the later indoor shows, remember to enjoy the Christmas Village first.
Everyone aged 3 and over will receive a pair of headphones, bringing the story, music and cinematic soundscape to life around you.
Under 3s won’t receive headphones, but there is an ambient soundscape in the Centre Hall for them to enjoy alongside the projections.
We’ll also have a small number of sound-limited headphones available for anyone who would prefer a quieter experience, particularly children.
If you have any accessibility questions about using headphones, please contact elfingrove@itison.com.
No. Santa’s a little busy in December, so the man himself won’t be at Elfingrove.
But this is very much a Christmas story, created in Scotland and especially for Kelvingrove, with plenty of magic, festive moments and holiday cheer along the way.
No, but the indoor show uses projection, sound and storytelling to make you feel as though you’re travelling aboard the magical Elfingrove Express.
There is a miniature express land train outside in the Christmas Village that you can ride on.
Please arrive for the indoor show 10 minutes before the time shown on your ticket.
If you arrive earlier you can explore the outdoor Christmas Village, however we can’t admit guests before their allocated slot.
Please do everything you can to arrive on time.
If you are late, we’ll do our best to admit you at a suitable point during your booked performance, but late entry cannot be guaranteed.
Yes. If you need to leave during the performance, one of our team will help you exit safely.
The full indoor experience lasts around one hour, including the main projection show of approximately 40 minutes, so we recommend staying for the full journey if you can.
We’ll do our best to allow you back in at a suitable point, but re-entry during the performance cannot always be guaranteed.
Please speak to a member of the Elfingrove team if you need to leave.
The main show takes place indoors, but the Christmas Village is outside.
Glasgow in December can be chilly, wrap up warm and bring a coat if you want to make the most of the village before or after your show.
Yes. For the easiest experience, we recommend using a baby carrier where possible.
There will be an unmanned buggy park inside the Centre Hall for prams and buggies.
Earlybird tickets go on sale at 7:30am on Wed 16 Sep 2026.
There are three ways to experience the indoor show:
Standard - a comfortable cushioned seat in the standard seating area.
Gold Seating - some of the best views in the house from an extra-cushioned seat, with dedicated fast-track entry.
Gold Beanbag - lie back on a beanbag and experience the magic from a completely different perspective, with dedicated fast-track entry.
No. Seating is unreserved within the ticket area you’ve booked: Standard, Gold Seating or Gold Beanbag.
We recommend arriving together for the best chance of being seated together as a group.
Seating is unreserved. We can’t guarantee seats together.
If you’ve booked the same ticket type and arrive together, our team will do their best to help you sit together, subject to availability.
Gold Beanbags are low to the ground and may not be suitable for guests who find getting down to or up from floor level difficult.
For guests with limited mobility, Gold Seating or Standard seating is likely to be the more comfortable option.
If you’re unsure which ticket type is best for you, please contact elfingrove@itison.com before booking.
No. Under 3s go free and don’t need a ticket.
They won’t have their own seat and should sit on their parent or guardian’s lap during the indoor show.
Yes. Everyone within the same booking should select the same ticket type: Standard, Gold Seating or Gold Beanbag.
Yes. For groups of 100 or more, email elfingrovegroups@itison.com and our team will help arrange your booking.
No. We don’t offer concession tickets, but discounted early bird tickets are available for a limited time.
No. Tickets are non-refundable and non-exchangeable unless the event is cancelled.
No. Have your ticket ready on your phone when you arrive.
First, check the My Orders section of your itison account.
If you still can’t find your tickets, email elfingrove@itison.com and our Customer Support team will do their best to help.
Outside Kelvingrove is the twinkling Christmas Village filled with magical light installations, festive street food, Snow Globe Bar, marshmallows for toasting and plenty of Christmas cheer.
New for 2026, you can also climb aboard the miniature express land train for a journey through the lights.
The Christmas Village stays open until 10:30pm.
If you’re attending a 9pm or 10pm indoor show, please enjoy the Christmas Village beforehand so you don’t miss it.
The Elfingrove Express is a miniature land train taking guests on a journey through the lights of the Christmas Village.
Tickets cost £6 per person and are separate from your indoor show ticket. They can be purchased online, or on the day.
The ride is suitable for all ages, children under 12 must be accompanied by an adult.
The Elfingrove Express land train ride lasts around 5 - 6 minutes.
You’ll depart from the platform before travelling through a miniature light show filled with colour, festive effects and plenty of fun along the way.
Yes. You’ll find festive food and drink in the Christmas Village, along with the Snow Globe Bar, the perfect place to cosy up with friends and family beneath Kelvingrove’s beautifully illuminated façade.
Yes. Alcohol will be available subject to our event licence.
Valid ID will be required to purchase alcohol and anyone under 18 must be accompanied by an adult.
Yes. The Christmas Village is card payment only.
Yes. Toilets, including accessible facilities, are available in the outdoor Christmas Village.
Yes. The Christmas Village is open to the public free of charge without attending the indoor show, subject to capacity on the night.
We want Elfingrove to be as accessible and inclusive as possible.
If you have an access requirement or concern that isn’t covered below, please email elfingrove@itison.com and we’ll do our very best to help.
The show uses large-scale projection, dynamic lighting, music and immersive sound throughout.
There may be moments involving flashing or rapidly changing light effects, although the show does not rely heavily on traditional strobe lighting.
If you have concerns around photosensitivity or sensory effects, please contact us before booking at elfingrove@itison.com.
Elfingrove is a highly visual and immersive experience, with projection, lighting, music and sound delivered through headphones.
We’ll have a small number of sound-limited headphones available for guests who would prefer a quieter experience.
If you or someone in your group has sensory requirements, please contact us at elfingrove@itison.com and we’ll do our best to help you plan your visit.
For guests with limited mobility, Gold Seating or Standard Seating is likely to be the more comfortable option. Gold Beanbags are low to the ground and may not be suitable for those who find getting down to or up from floor level difficult.
If you’re unsure which ticket type is best for you, please contact elfingrove@itison.com before booking.
Yes. There are a limited number of wheelchair spaces available for each performance, please contact us in advance to arrange your visit.
If you require wheelchair access and would like to discuss which ticket type is best for you, please contact elfingrove@itison.com before booking.
Yes. Entrance to Elfingrove is through the ground-level car park entrance, which is step-free and wheelchair accessible.
After your ticket is scanned, a standard lift takes you from the ground floor to the Centre Hall viewing area and can also be used when leaving.
Yes. A limited number of Blue Badge spaces are available in the Kelvingrove Museum car park on a first-come, first-served basis.
The car park is operated by City Parking.
Yes. Accessible toilets and baby-changing facilities are available inside Kelvingrove on the lower ground level and ground-floor viewing level.
Accessible portable toilets are also available outside in the Christmas Village.
Yes. From 10 - 12 Dec, PAMIS will provide its Pamiloo Changing Places toilet in the Christmas Village for guests with more complex care needs.
Yes. If your disability means you require a Carer or Personal Assistant, you can apply for one complimentary PA ticket, subject to limited availability per performance and advance booking.
Email elfingrovecarers@itison.com with:
Please also bring valid identification with you when you attend
We accept:
Yes. Guide dogs and recognised assistance dogs are welcome at Elfingrove.
Detailed accessibility information for Kelvingrove Art Gallery & Museum is available through AccessAble.
Kelvingrove Art Gallery & Museum
Argyle Street
Glasgow
G3 8AG
Entrance to Elfingrove is through the Kelvingrove car park entrance.
Kelvinhall is the nearest Subway station, approximately half a mile from Kelvingrove.
The nearest railway stations are:
Each is approximately one mile from Kelvingrove.
Yes. Cycle shelters are available opposite Kelvingrove at Kelvin Hall.
Yes, but parking in Glasgow’s West End is extremely limited, so we strongly recommend using public transport where possible.
Limited pay-and-display parking is available at Kelvingrove Museum and Bunhouse Road beside Kelvin Hall. Payment can be made using coins or the RingGo app.
If you do need to drive, please be considerate of our neighbours and follow all local parking restrictions.
Yes. Kelvingrove Art Gallery & Museum will operate its normal daytime opening hours and close by 5pm each day. This is a ticketed event, it is not open to the public during Elfingrove run in the evening.
Yes. Kelvingrove Park remains open during daylight hours.
We take the environmental impact of our events seriously and work to make Elfingrove as sustainable as practically possible.
Measures include:
We also strongly discourage purchasing unsustainable plastic merchandise from unofficial street vendors outside the event.
The E.L.F. Fund is our commitment to helping light up people’s lives at Christmas.
This year, we’re donating hundreds of Elfingrove tickets to local schools, charities and community groups, helping people who might not otherwise be able to join us experience some Christmas magic too.
We would only cancel Elfingrove in exceptional circumstances.
If this happens, we’ll email affected ticket holders and post updates through our official channels.
Yes. If your event is cancelled, you’ll be offered a refund or, if applicable, the opportunity to move to an alternative date.
Refunds will be returned through your original payment method.
No. Tickets are non-refundable and non-exchangeable unless the event itself is cancelled.
Email elfingrove@itison.com and our team will do their best to help.
Email elfingrovecarers@itison.com, quoting your ticket code.
Please email elfingrove2026@itison.com.
For all media enquiries please email media@itison.com or call 0141 222 2266.
Yes. Toilets are available inside Kelvingrove, including accessible toilets and baby-changing facilities.
If you need to use the toilet during the performance, please speak to a member of our team who will help direct you.
No. There is no cloakroom or luggage storage available at Elfingrove.
No. Large bags and luggage are not permitted at Elfingrove, so please leave them at home or somewhere safe before you arrive. Small personal bags are fine and must be kept with you throughout your visit.
No. Food & drink purchased outside Elfingrove cannot be brought into the event. No food or drink is permitted inside the museum.
Yes! Elfingrove looks spectacular in photos and on film, so you’re very welcome to capture the magic.
Please be considerate of the people around you, don’t block anyone else’s view, and make sure your flash and camera light are switched off so everyone can stay immersed in the experience.