Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I'm trying to purchase this but it wants me to pay before I select dates. How do I know my dates are available?
Charles, 13:30, 04/10/20
Hi Charles,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 13:36, 04/10/20
Hi is there car parking at the Edinburgh Malmaison? Thanks
Kirsty, 18:17, 14/10/20
Hi Kirsty,
Thanks for getting in touch!
Parking is available nearby at local car parks, payable direct to the operator.
I hope this helps!
Gillian, itison Customer Support, 08:48, 15/10/20
Hi - is it possible to have a family room? For 4? Thanks
Kay, 21:25, 16/10/20
Hi Kay,
Thanks for getting in touch!
Please discuss family room availability for your chosen dates directly with the hotel; supplementary charges apply.
I hope this helps!
Gillian, itison Customer Support, 09:57, 17/10/20
Hi there, I have just purchased a £89 voucher for the malmaison hotel in Leith. The first time I clicked on it it, it said it is valid until March 21 and now when I have purchased the voucher it is saying valid until January 21? Can this be amended please as these dates now don’t suit and the voucher cannot be used till after January. Kind Regards Kimberley Riach
Kimberley, 18:32, 07/12/20
Hi Kimberley,
Thanks for getting in touch!
Our support team have picked up your email now and I hope this helps!
Rachael, itison Customer Support, 09:52, 08/12/20