Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is the pool currently open
23:27, 17/10/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know the pool is currently open, in accordance with current guidelines.
I hope this helps!
Gillian, itison Customer Support, 09:55, 18/10/20
Does the dinner menu cater for vegetarians?
Alison, 07:45, 30/10/20
Hi Alison,
Thanks for getting in touch!
I'm happy to let you know vegetarian options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Wallis, itison Customer Support, 09:21, 30/10/20
Hi there am looking to book this wat date will use be back open have u any availability that wkend preferably the sat? And will the pool be open
12:31, 23/11/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
To discuss use of the leisure facilities and pool, please contact Marine Hotel directly and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 12:55, 23/11/20
What dates do you have
19:22, 23/11/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:36, 24/11/20
Hi.
I would be looking to stay with 2 adults and 3 children. Children aged 1, 2 and 9. Is this possible?
Amanda, 23:01, 02/12/20
Hi Amanda,
Thanks for getting in touch!
I'm afraid a maximum of 2 children can stay per voucher for this deal.
I hope this answers your question though!
Gillian, itison Customer Support, 07:56, 03/12/20
Is the pool currently open between Xmas and new year
11:06, 18/12/20
Hi there,
Thanks for getting in touch!
To check the availability of their facilities before buying a voucher, please contact The Marine Hotel Troon directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 11:27, 18/12/20
Can this deal be used during current lockdown if you live in the area ?
Christine, 08:02, 07/01/21
Hi Christine,
Thanks for getting in touch!
I can confirm this deal excludes 24 Dec 2020 - 31 Jan 2021.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 08:41, 07/01/21