Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
After buying 2 vouchers for McLeod house when I tried to print them they disappeared now I can't retrieve them. Help
Bob, 17:14, 27/11/19
Hi Bob,
Thanks for getting in touch – I’m sorry you can't find your vouchers.
Not to worry - I’ve re-sent them to you by email, and they should be with you in a couple of minutes. If they don’t come through, I’d suggest checking your junk or spam folder in case they've been filtered there.
You can also view and print your vouchers by heading to https://www.itison.com/my/complete_orders/
I hope this helps!
Rachael, itison Customer Support, 17:15, 27/11/19
Is there an overnight deal to go along with this?
Diane, 07:44, 28/11/19
Hi Diane,
Thanks for getting in touch!
I can confirm this deal is for the spa only but you're welcome to view our current deal for a luxury stay at Trump MacLeod House & Lodge by heading to https://www.itison.com/Aberdeen/deals/5-luxury-aberdeen-stay-2
I hope this helps!
Rachael, itison Customer Support, 09:10, 28/11/19
Is there an overnight deal to go along with this?
Diane, 07:44, 28/11/19
Hi Diane,
Thanks for getting in touch!
I can confirm this deal is for the spa only but you're welcome to view our current deal for a luxury stay at Trump MacLeod House & Lodge by heading to https://www.itison.com/Aberdeen/deals/5-luxury-aberdeen-stay-2
I hope this helps!
Rachael, itison Customer Support, 09:10, 28/11/19
Can two people go at the same time ? if buying two vouchers depending on availability ofcourse?
STEPHANIE, 09:44, 28/11/19
Hi Stephanie,
Thanks for getting in touch!
I'm afraid it's not possible for two people to receive treatments at the same time.
I hope this answers your question though!
Gillian, itison Customer Support, 10:20, 28/11/19
Hello I was thinking of buying the full body massage one but can you buy a cream tea if so how much please
Carol, 11:21, 28/11/19
Hi Carol,
Thanks for getting in touch!
I can confirm cream tea is not included with this option but you're welcome to contact Trump MacLeod House & Lodge directly on 01358 743300 to discuss the possibility of adding this on and they'll be happy to advise on any supplementary costs.
I hope this helps!
Rachael, itison Customer Support, 11:25, 28/11/19
The offer includes a one hour massage. What duration are you allowed to use the SPA for. Is it all day or only a few hours?
D, 14:53, 28/11/19
Hi there,
Thanks for getting in touch!
Trump MacLeod House & Lodge have confirmed you'll have access to the hot tub before and after your treatment. You're welcome to contact them directly, on 01358 743300, to discuss this further.
I hope this helps!
Courtney, itison Customer Support, 15:53, 28/11/19