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What are the cancellation terms?
Sheila, 11:01, 04/12/18
Hi there,
Thanks for getting in touch!
You risk forfeiting your voucher if you cancel after 2pm on the day of arrival. We offer a refund within 14 days of purchase, but if your booking is cancelled after this time you're welcome to discuss booking another date directly with the hotel.
I hope this helps!
Courtney, itison Customer Support, 11:13, 04/12/18
I don’t get the valid for 7 days bit at the bottom?
23:52, 02/01/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Thur 3 Jan 2019 until Sun 31 Mar 2019, 7 days a week; subject to availability.
I hope this answers your query!
Rachael, itison Customer Support, 09:34, 03/01/19
Hi is this deal still running? Says voucher must be booked by Monday 4th Feb? Also if I purchase and my date required is not available can I transfer what I’ve paid to another deal or get a refund?
Thanks, Karen
12:44, 05/01/19
Hi Karen,
Thanks for getting in touch!
I'm happy to let you know this deal is still on sale.
This voucher is valid from Thur 3 Jan 2019 until Sun 31 Mar 2019, 7 days; subject to availability. Advance booking is required and your voucher must be booked by Mon 4 Feb 2019 (we don’t want you to miss out!).
If you're unable to secure a suitable booking I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
I hope this helps!
Rachael, itison Customer Support, 14:16, 05/01/19
Hi there! Can a family of 5 get this deal with dinner b&b? And how much would I be? Kids ages: 7, 12,15 thanks! X
Leanne, 09:21, 17/01/19
Hi Leanne,
Thanks for getting in touch!
Children are permitted on this deal, but I'm afraid there would be a maximum of 2 children permitted in an upgraded standard double-double.
I hope this answers your query.
Ruth, itison Customer Support, 09:28, 17/01/19