Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi in the small print it says children are welcome however I have purchased a voucher and the small print on that says children not permitted. Can you tell me if children are welcome or not? Thanks Diane
Diane, 11:10, 11/08/22
Hi Diane,
Thanks for getting in touch!
I'm really sorry for the confusion caused here, but I'm happy to confirm children are welcome on this deal.
We've since corrected the small print on your vouchers, but if I can lend a hand with anything else just let me know!
Wallis, itison Customer Support, 11:59, 11/08/22
Can a second night be added?
Joan, 12:49, 11/08/22
Hi Joan,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted, and can be used on consecutive nights; subject to availability.
I hope this helps!
Fiona, itison Customer Support, 13:13, 11/08/22
Hi how do I redeem my voucher against the deal? Do I just call the hotel and quote the code? Thank you
Sandra, 23:34, 12/08/22
Hi Sandra,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
I hope this helps!
Courtney, itison Customer Support, 10:21, 13/08/22
Hi, do you have any baby cot for under two year old? Please let me know. Thank you !
06:48, 15/08/22
Hi there,
Thanks for getting in touch!
Please contact the hotel directly to discuss cots and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 08:13, 15/08/22
Hi, can you tell me how to book with this voucher please? I checked their web sites no same price room and where can I put the voucher? Thank you
12:35, 15/08/22
Hi there,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking online.
I hope this helps!
Courtney, itison Customer Support, 13:34, 15/08/22
What are the dates for this deal?
21:37, 19/08/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know Option 1 - November/December 2022 and March 2023 stay is valid from Tuesday the 1st of November 2022 until Thursday the 29th of December 2022 and from Wednesday the 1st of March - Friday the 31st of March 2023, 7 days; subject to availability. Excludes the 26th of November and 30th of December 2022 - 28 Feb 2023.
Option 2 - January - February 2023 stay is valid from Monday the 2nd of January 2023 until Tuesday the 28th of February 2023, 7 days; subject to availability. Excludes 10th - 11th and 14th of February 2023.
I hope this helps!
Caitlin, itison Customer Support, 09:56, 20/08/22
I’d like to go to The Apex in September. Is there an itison deal for then?
Kind regards,
Ann
19:11, 01/09/22
Hi Ann,
Thanks for getting in touch!
I'm afraid this deal can only be used from the 1st of November 2022, and we unfortunately don't have any deals with Apex City Quay Hotel & Spa that can be used before then.
I hope this answers your query though.
Grace, itison Customer Support, 11:47, 02/09/22
I want to book for Saturday 10th September is this possible prior to purchase. Tried booking with hotel they said to contact yourselves
Natalie, 11:21, 04/09/22
Hi Natalie,
Thanks for getting in touch!
I'm afraid this voucher is valid from Tuesday the 1st of November, so cannot be used for a booking in September.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 12:05, 04/09/22
Can the Jan-Feb deal be made for 2 nights and what would be cost?
Thanks Marion
Marion, 10:26, 23/09/22
Hi Marion,
Thanks for getting in touch!
I'm happy to let you know multiple purchases are permitted to use on consecutive nights with this particular deal.
The cost of two vouchers will be £170.
I hope this helps!
Lucy, itison Customer Support, 11:44, 23/09/22
Is there a deadline for purchasing the deal ?
18:42, 06/10/22
Hi Susan,
Thanks for getting in touch!
We recommend buying the deal as soon as you can.
We can't guarantee it won't sell out before the book by date, so once it's gone it's gone.
I hope this helps!
Lucy, itison Customer Support, 09:27, 07/10/22
HI we have 2 kids coming to stay - will this cost more?
15:55, 07/10/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know children are welcome and family rooms are available. Please contact the hotel directly to discuss options to upgrade to a suitable room.
I hope this helps!
Fiona, itison Customer Support, 15:58, 07/10/22