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Hi
Why is the Ashvale in Ellon never included in your deals?
Nicola
07:38, 04/01/19
Hi Nicola,
Thanks for getting in touch.
I can confirm this deal is for certain locations only but I've passed your feedback on to our team who'll take it on board for future deals.
I hope this helps.
Rachael, itison Customer Support, 09:34, 04/01/19
Does it include Gluten free fish and chips?
13:59, 09/02/19
Hi there,
Thanks for getting in touch!
I'm afraid gluten free options aren't available here.
I hope this answers your question though.
Gillian, itison Customer Support, 10:43, 10/02/19
Gluten free options were available when I visited
08:55, 19/02/19
Where do I find the promotional code as my transaction not going through till all details are in and the only thing missing seems to be the promotional code
Vince, 16:35, 05/01/19
Hi Vince,
Thanks for getting in touch!
I’m happy to let you know your promotional code is still valid, so I’m sorry you’re having trouble.
To apply this at our checkout, just head to www.itison.com. Once you’ve found the deal you’d like, select Buy Now. You can then Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy.
You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows and selects Enter Code. Your order total will update and you can continue to the payment section.
I hope this helps, and if you need any further assistance just drop our customer support team a line at support@itison.com or give us a wee ring on 0141 223 8843.
Rachael, itison Customer Support, 16:59, 05/01/19
where is the code for ashvale as a gift
16:14, 07/01/19
Hi there,
Thanks for getting in touch!
For info on how to gift your voucher, just head to http://help.itison.com/customer/en_gb/portal/articles/358892-can-i-buy-a-voucher-as-a-gift-.
I hope this helps!
Gillian, itison Customer Support, 16:32, 07/01/19
Hi there,
Looking to purchase a voucher for tomorrow for Aberdeen will there be anymore going on sale?
Thanks,
Stuart
Stuart, 14:14, 26/01/19
Hi Stuart,
Thanks for getting in touch!
I'm afraid all of our vouchers for Aberdeen have sadly now sold out.
I hope this answers your question though.
Gillian, itison Customer Support, 14:17, 26/01/19
What does ' multiple purchases not permitted' mean?
I've just bought 2!
Lorna, 16:54, 26/01/19
Hi Lorna,
Thanks for getting in touch!
I'm really sorry for the confusion, but I can confirm multiple purchases are permitted for this deal, so both of your vouchers will be accepted.
I hope this helps!
Courtney, itison Customer Support, 14:48, 28/01/19
Why must the voucher be printed? Surely if it’s on your phone that’s good enough?
09:22, 30/01/19
Hi there,
Thanks for getting in touch!
Vouchers for this deal must be printed for redemption. If you'd like to discuss the possibility of this being accepted in any other format, you're welcome to give The Ashvale a wee call directly and they'll be happy to advise further.
I hope this helps.
Ruth, itison Customer Support, 10:20, 30/01/19
hi one side it say valid for 7 days only and the other side of the page say is good until the end of march. Please confirm if I bought the deal to day when do I need to use it by. Thanks
Neville, 07:41, 22/02/19
Hi Neville,
Thanks for getting in touch!
I'm happy to let you know these vouchers can be used 7 days a week until Saturday 30th March 2019, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:42, 22/02/19
Hi could you tell me how you book the restaurant is it by phone or online.
Anne, 18:33, 04/03/19
Is it just fish and chips you get with the voucher or do you get tea with it.
Anne, 19:13, 04/03/19
Hi Anne,
Thanks for getting in touch!
I'm happy to let you know bookings can be made with your voucher by calling 01224 596981 and quoting 'ITISON voucher'.
The voucher is for a Haddock supper for two, and I'm afraid doesn't include tea.
I hope this helps!
Wallis, itison Customer Support, 08:15, 05/03/19