Available for home delivery
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi there, does this offer sign you up for the subscription?
Many thanks
Alison
Alison, 09:42, 20/10/20
Hi Alison,
Thanks for getting in touch.
I can confirm this deal is for a one off case, no subscription.
I hope this helps.
Rachael, itison Customer Support, 10:12, 20/10/20
I’m still waiting for my order to be delivered to me I’ve not had any email confirmation of dispatch or anything please contact me
Kiki
Caroline, 15:46, 20/10/20
Hi Caroline,
Thanks for getting in touch.
I've replied to your email directly, but if I can lend a hand with anything else, just let me know!
Wallis, itison Customer Support, 16:37, 20/10/20
Dear madam I have responded to your email also I require a full refund for the beer52 order and the £5.99 p&p as I did not receive my order
Kiki
Caroline, 18:51, 20/10/20
How does it work if you buy it as a gift. Can you get the hamper sent to their address instead of yours or do you give them the voucher and they get it?
20:27, 21/10/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know you can either enter your recipients' details on Beer52's site after purchasing your voucher, or you can pass it over for your recipient to use directly.
I hope this helps!
Wallis, itison Customer Support, 07:58, 22/10/20
Dear madam I am still waiting for my refund
Kiki
Caroline, 22:22, 31/10/20
I was not happy with this beer please refund me in full
Kiki
Caroline, 11:27, 26/10/20
Hi Caroline,
Thanks for getting in touch.
I'm sorry to hear your order wasn't what you'd expected. If you've not already, please email support@itison.com with your feedback.
Courtney, itison Customer Support, 12:44, 26/10/20
I have but I’ve not had a response
Kiki
Caroline, 13:04, 26/10/20
I am still waiting for my refund
Thank you
Kiki
Caroline, 17:51, 27/10/20
Hi Caroline,
Thanks for getting in touch!
I’m afraid our Customer Support team are currently experiencing a much higher volume of queries, but they'll get back to you within 7-10 days of sending your email.
I hope this helps in the meantime!
Wallis, itison Customer Support, 08:51, 28/10/20
Dear madam I am still waiting for my refund
Thank you
Kiki
Caroline, 10:59, 02/11/20
Hi
I would like to buy the craft beers as a gift for my son.
Can the beers be delivered to his address rather than mine?
Thank you
Toni
Toni, 09:29, 29/10/20
Hi Toni,
Thanks for getting in touch!
I can confirm you'll be able to redeem your voucher after purchase and are welcome to enter your sons deliver details at this stage.
I hope this helps!
Rachael, itison Customer Support, 10:14, 29/10/20
Dear madam please refund me in full for this order
Thank you
Kiki
Caroline, 21:15, 05/11/20
Do they deliver to northern Ireland please
Christine, 08:16, 30/10/20
Hi Christine,
Thanks for getting in touch!
Beer52 has confirmed they deliver to Northern Ireland.
I hope this helps!
Courtney, itison Customer Support, 11:22, 02/11/20
Hi
Just wondering if this voucher is for a one off purchase or does it sign me up to an subscription?
Many Thanks
Catherine Cocken
Catherine, 07:55, 02/11/20
Hi Catherine,
Thanks for getting in touch.
I can confirm this deal is for a one off case, no subscription.
I hope this helps.
Rachael, itison Customer Support, 09:12, 02/11/20
Dear madam I am
Still waiting for my refund thank you please refund me in full
Kiki
Caroline, 21:14, 05/11/20
Hi Caroline,
Thanks for getting in touch.
I’m afraid our Customer Support team are currently experiencing a much higher volume of queries, but they'll get back to you within 7-10 days of sending your email.
I hope this helps in the meantime!
Courtney, itison Customer Support, 09:33, 06/11/20
HI
I DONT WANT TO CARRY ON WITH THIS PURCHASE. I WAS VERY KINDLY GIVEN A £25.00 GIFT VOUCHER FROM MY NIECE LAST CHRISTMAS AND THIS PURCHASE IS ASKING FOR £3.00 POSTAGE WHY ??. SO I WONT BE CARRYING ON WITH THIS PURCHASE. THANKS
17:45, 20/11/20
Hi there,
Thanks for getting in touch!
I can confirm P&P for this deal costs £5.99 per order, as noted in the Small Print.
If you've changed your mind on an order, just let us know within 14 days of purchase by emailing support@itison.com and we'll be happy to arrange a full refund.
I hope this helps!
Wallis, itison Customer Support, 10:30, 23/11/20
Can this be delivered to Ireland?
14:07, 22/11/20
Hi there,
Thanks for getting in touch!
Beer52 has confirmed they deliver to Northern Ireland only.
I hope this answers your question, though.
Courtney, itison Customer Support, 10:43, 23/11/20
Hi there, I just got the beer hamper can just double the beer with delivered to my house and don’t have to pay any extra for the beer?
Thanks Kelly
Kelly, 18:16, 26/11/20
Hi Kelly,
Thanks for getting in touch.
I'm really sorry, but I'm not quite sure on your query. If you have a question about your order which has now arrived with you, please contact Beer52 directly at support@beer52.com and they'll be happy to advise.
I hope this helps.
Courtney, itison Customer Support, 10:36, 27/11/20
Hi
I have still not received my order, once I have bought it do I need to do anything else with the company? Or just wait for my order?
09:35, 07/12/20
Hi there,
Thanks for getting in touch!
I can confirm your voucher needs to be redeemed on the Beer52 website after purchase, as per the instructions on your voucher. If you need any further help our support team are happy to advise at support@itison.com
I hope this helps!
Rachael, itison Customer Support, 09:50, 07/12/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Thur 15 Oct 2020 until Fri 18 Dec 2020; subject to availability.
Multiple purchases permitted. Only one voucher can be used per transaction.
P&P - £5.99 per order. Standard delivery between 2-3 working days. This may vary due to COVID-19 restrictions.
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. By placing an order you confirm that you are at least 18 years old.
Beer selection may vary.
We hope you’re delighted with your order, however if for any reason you are not fully satisfied we’re happy to offer a full refund within 14 days of receipt of your goods.
In the event of goods being returned, you will be required to arrange and pay for the return of the items. We will refund the voucher cost within 14 days of receiving your returned goods.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
Images used for illustrative purposes only.