Warner Bros. Studio Tour London, Studio Tour Drive, Leavesden, WD25 7LR
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Hi how do you know what hotel you’re staying in?
13:42, 24/04/22
Hi there,
Thanks for getting in touch!
I can confirm the hotels are subject to availability and a first come, first served basis. You may be offered a different hotel of equal quality if your chosen hotel isn't available.
I hope this helps!
Jen, itison Customer Support, 09:56, 25/04/22
If I buy for October and it needs to be week of October 17th how do I know I’ve got that week
17:17, 14/05/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 17:21, 14/05/22
Hi, would like to buy a voucher for 2 adults and 1 child. Is that possible? As it states rooms based on 2 sharing?
Thanks
Lynsey, 21:24, 20/05/22
Hi Lynsey,
Thanks for getting in touch!
Hi CUSTOMER_NAME,
Thanks for getting in touch!
Our room rates are based on two people only, but you're welcome to contact World Choice Sports directly on 01514 247998 to discuss the possibility and cost of adding a third person to your room booking and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 10:37, 23/05/22
Hi, can the adult be accompanied with a child under 12?
08:18, 08/06/22
Hi there,
Thanks for getting in touch.
I'm happy to let you know that the Studio Tour is suitable for all ages, however, children must be accompanied by an adult. Children aged 0-4 are free but do require a ticket; please discuss directly with World Choice Sports.
I can confirm that two people sharing a room will require two vouchers.
I hope this helps!
Caitlin, itison Customer Support, 09:56, 08/06/22
Hi, I meant to say can Children under 12 accompany the adult or do they have to but two vouchers?
16:21, 08/06/22
Hi there,
Thanks for getting back in touch.
I can confirm ages 4+ require their own ticket to take part in the tour.
I hope this answers your question!
Courtney, itison Customer Support, 16:59, 08/06/22
if i buy this deal does this mean 2 people can stay in the hotel and ticket for one person for harry potter or for 2 people to stay in the hotel does this mean i would have to buy for 2 people
mikaela, 19:49, 08/06/22
Hi Mikaela,
Thanks for getting in touch!
I can confirm that two people sharing a room will require two vouchers.
I hope this helps!
Fiona, itison Customer Support, 09:12, 09/06/22
If you work for itison do you get a discount on these offers?
17:41, 04/10/22
Hi Chris,
Thanks for getting in touch!
I'm happy to let you know that all itison employees receive a discount on all itison vouchers, venues and events.
I hope this helps!
Lucy, itison Customer Support, 09:39, 05/10/22
I would only like to stay at the Hyde Park Apartments how do I choose that option?
nicola, 08:58, 20/10/22
Hi Nicola,
Thanks for getting in touch!
I'm happy to let you know the Hyde Park Executive Apartments is an accommodation option available for the 4* voucher options.
Hotels are subject to availability and allocated on a first come, first served basis.
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred accommodation for your chosen dates, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:14, 20/10/22
Hi - am interested in using this voucher for a stay in November from 20th onwards but it looks like it has to be booked by Friday 30th September - this only came up today - is this right?
16:01, 20/10/22
Hi there,
Thanks for getting in touch!
I'm sorry for the trouble here, I'm afraid the only option now available is December stays, which must be booked before Friday the 28th of October 2022. I can confirm the previous month's book-by dates have passed.
I'm sorry this was previously not clear, but we have now amended the website.
I hope this answers your question though.
Caitlin, itison Customer Support, 13:13, 21/10/22
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.