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It says dinner can be included with a voucher for £25pp but they are just adding £50 to the offer, so basically its not an offer ??
09:31, 29/07/19
Hi there,
Thanks for getting in touch.
I can confirm voucher options 2, 3 and 4 include a £25 dinner allowance each as well as a bottle of Prosecco.
I hope this helps.
Rachael, itison Customer Support, 10:01, 29/07/19
When can this deal be used? Between what dates?
21:01, 07/08/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Sun 1 Sep 2019 until Tue 31 Mar 2020, 7 days; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 09:11, 08/08/19
Is 26th-28th sept available for option 4 before i purchase deal
09:07, 06/09/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Macdonald Forest Hills Hotel directly and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 09:40, 06/09/19
Hi. Can you advise that if we had to cancel booked voucher due to ill health of one of the room occupants within 48 hours would we be able to do so? We would be booking 3 rooms as part of a celebration. Thanks
Anne, 15:12, 06/09/19
Hi Anne,
Thanks for getting in touch!
I can confirm you risk forfeiting your voucher if you cancel within 48 hours of your booking.
I hope this helps though.
Jen, itison Customer Support, 15:31, 06/09/19
We want to include child so just checking that as they are under 12 this is free as per small print and how / when do we inform hotel? Also when does deal end?
Julie, 21:21, 10/09/19
Hi Julie,
Thanks for getting in touch!
I can confirm a maximum of 2 children are permitted, and children aged up to 12 stay free of charge including breakfast. Dinner is charged as taken and is payable directly to the hotel.
I'm happy to let you know this voucher is valid Tuesday the 31st of March 2020, 7 days a week; subject to availability. Please note the voucher excludes the 11th – 15th of September, the 24th - 26th and 31st of December 2019, and the 1st of January 2020.
A supplementary charge is required between the 1st of September to the 5th of October for weekend stays; Friday stays - £40, Saturday stays - £60; and then from the 6th of October to the 31st of March; Friday stays - £10, Saturday stays - £30; payable directly to hotel.
I hope this helps!
Wallis, itison Customer Support, 08:27, 11/09/19
In which areas of the hotel are dogs allowed ?
Elaine, 08:31, 12/09/19
Hi Elaine,
Thanks for getting in touch!
I'm happy to let you know a max of 1 dog permitted at a supplementary charge of £10; payable directly to the hotel.
If you'd like to discuss dog accessible rooms you're welcome to contact Macdonald Forest Hills Hotel & Spa directly and they'll be happy to advise further.
I hope this helps!
Rachael, itison Customer Support, 09:37, 12/09/19
Hi when does this offer end please?
stephanie, 09:56, 20/09/19
Hi Stephanie,
Thanks for getting in touch!
I'm afraid we don't know exactly how long this deal will stay on the site, as all our offers are subject to sales.
I hope this helps, though.
Gillian, itison Customer Support, 10:55, 20/09/19