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If I purchase the voucher Will Moonfish receive the money when voucher purchased or only once used?
Susan, 14:07, 27/10/21
Hi Susan,
Thanks for getting in touch!
The venues we work with receive payment for vouchers after they've been used and redeemed.
I hope this helps!
Courtney, itison Customer Support, 17:07, 27/10/21
No not at all as I was told previously the venue received payment at the time which was fine by me. I lost £69 for a voucher never redeemed due to COVID opening hours. I was fine if the money went to the restaurant which is an independent but now you tell me that that it didn’t!! So I would prefer not to use your service and deal with a restaurant direct
Susan, 19:49, 27/10/21
No not at all as I was told previously the venue received payment at the time which was fine by me. I lost £69 for a voucher never redeemed due to COVID opening hours. I was fine if the money went to the restaurant which is an independent but now you tell me that that it didn’t!! So I would prefer not to use your service and deal with a restaurant direct
Susan, 19:49, 27/10/21
Hi Susan,
Thanks for getting back in touch.
I'm sorry you had trouble using a voucher in the past. I can confirm venues are also paid for any unredeemed vouchers after the expiry date for the deal has passed.
I hope this clears things up for you.
Sandy, itison Customer Support, 12:55, 28/10/21