Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can I get a dairy free one
anne, 13:11, 03/12/22
Hi Anne,
Thanks for getting in touch!
I can confirm dairy-free options are available. Please advise restaurant at time of booking.
I hope this helps!
Courtney, itison Customer Support, 18:13, 03/12/22
Hi we are a group of mature ladies, am I permitted to buy say 5x2 tickets to cover our group?
10:38, 04/12/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted at a max of 5 vouchers per table.
I hope this helps!
Hannah, itison Customer Support, 11:47, 04/12/22
Also do u cater for vegan?
10:39, 04/12/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know vegan options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Hannah, itison Customer Support, 11:46, 04/12/22
Hi there. Can you do gluten free afternoon tea? Thanks
shona, 15:03, 08/12/22
Hi Shona,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available. Please advise the restaurant at the time of booking.
I hope this helps!
Fiona, itison Customer Support, 15:09, 08/12/22
I have been twice for gluten free afternoon tea and it was delicious
Mrs, 10:11, 13/03/23
Hi …I am looking for a tea to celebrate my 50th. Could you accommodate a larger group let’s say 20 people? Thanks
11:17, 19/12/22
Hi there,
Thanks for getting in touch!
I can confirm our deal is for two people only. Multiple voucher purchases are permitted and a max of 5 vouchers can be used per table.
I hope this answers your query!
Rachael, itison Customer Support, 12:23, 19/12/22
Do they do gluten free ?
Pamela, 07:26, 12/01/23
Hi Pamela,
Thanks for getting in touch!
I'm happy to let you know gluten free options are available. Please advise restaurant at time of booking.
I hope this helps!
Lucy, itison Customer Support, 09:05, 12/01/23
Which Cocktail do you get with the afternoon tea and cocktail deal ?
Is it a set type or can you choose ?
19:54, 12/01/23
Hi there,
Thanks for getting in touch!
You're welcome to contact Soul Bar directly on 01224 211150 to discuss their cocktail options for this deal and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 09:23, 13/01/23
I’d like to book for 3 persons, I would be bringing a German couple with no English .. would I have to book 2 vouchers?
Christa, 17:08, 27/02/23
Hi Christa,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Soul Bar directly on 01224 211150 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Lucy, itison Customer Support, 17:11, 27/02/23
Can our afternoon tea voucher be used on Mothers Day?
Mrs, 10:13, 13/03/23
Hi there,
Thanks for getting in touch!
I'm happy to let you know this can be used on Sunday 19th March, subject to availability.
I hope this helps!
Fiona, itison Customer Support, 12:24, 13/03/23
I have mislaid my voucher , can you help me at all
Regarding same
Thankyou in the hope you can
June, 18:03, 21/03/23
Hi June,
Thanks for getting in touch, although I’m sorry you can't find your voucher.
Not to worry - I’ve re-sent it to you by email, and it should be with you in a couple of minutes. If it doesn’t seem to come through, I’d suggest checking your junk or spam folder in case it’s been filtered there.
You can also view your voucher at any time by heading to https://www.itison.com/my/complete_orders/.
I hope this helps!
Wallis, itison Customer Support, 08:06, 22/03/23