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Can I cancel my voucher deal as they dnt have the availability of dates I require or do I lose my money
Joseph, 11:40, 03/10/22
Hi there,
Thanks for getting in touch!
I'm happy to confirm we offer a refund for unused vouchers within 14 days of purchase.
Please email support@itison.com with your voucher code if you're looking for a refund.
I hope this helps!
Courtney, itison Customer Support, 11:59, 03/10/22
Are dogs welcome to stay with the voucher scheme ?
Aileen, 13:40, 14/10/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 2 dogs are permitted for a £10 supplement per dog per night (depending on room type); payable directly to hotel.
I hope this helps!
Fiona, itison Customer Support, 13:51, 14/10/22
Do you have accessible rooms?
10:49, 22/10/22
Hi there,
Thanks for getting in touch.
I'm afraid there are no accessible rooms at the Village Inn, Arrochar.
I hope this answers your question though,
Lucy, itison Customer Support, 11:19, 22/10/22
Hi there,
I’m looking to purchase a voucher for 2 nights !,
Saturday & Sunday 5th and 6th November.
Could please let me know if these dates are available.
Many Thanks
20:51, 23/10/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Hannah, itison Customer Support, 08:21, 24/10/22
Is this charge for Friday & Saturday nights £20 for both nights? So £40 for the weekend on top? Thanks
Derek, 19:21, 05/01/23
Hi Derek,
Thanks for getting in touch!
I can confirm that a £20 supplementary charge is required for Friday and Saturday nights, so if you were to purchase the option for a two night stay from Friday - Sunday, this would incur a £40 charge.
I hope this helps!
Grace, itison Customer Support, 09:20, 06/01/23