Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Will the voucher period or any bookings made be extended/moved to allow for local Covid lockdowns/restrictions etc? Thanks
08:58, 05/11/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Mon 4 Jan 2021 until Wed 31 Mar 2021. For information about their Covid-19 cancellation policy, please contact Kartel Scotland directly and they'll be happy to discuss.
I hope this helps.
Rachael, itison Customer Support, 09:38, 05/11/20
Hi would this be suitable for 13 year old? Is it men’s watches only?
Mary, 09:19, 10/11/20
Hi Mary,
Thanks for getting in touch!
I can confirm this deal includes a choice of Kendrick, Hume or Isla timepieces. If you'd like to discuss more these styles you are welcome to contact Kartel directly or head to https://www.kartel.co.uk/
I hope this helps!
Rachael, itison Customer Support, 11:39, 10/11/20
And is suitable for 13 year old?
Mary, 11:45, 10/11/20
Hi Mary,
Thanks for getting back in touch.
If you'd like to discuss the various watch styles and suitability for your recipient I'd advise contacting Kartel directly (https://www.kartel.co.uk/pages/contact-us) and they'll be happy to provide more information on sizes etc.
I hope this helps in the meantime.
Rachael, itison Customer Support, 12:33, 10/11/20
When does booking open? Link on my voucher says that it is Not Available.
Lynne, 21:15, 11/11/20
Hi Lynne,
Thanks for getting in touch!
I'm sorry you've had some trouble arranging a booking, but I've raised this with Kartel Scotland and I'll be back in touch as soon as I have an update.
I hope this helps in the meantime!
Wallis, itison Customer Support, 12:40, 13/11/20
Hi Lynne,
Thanks for your patience with this!
I'm happy to let you know bookings can now be made by telephone, and I've sent an updated copy of your voucher to you by email.
I hope this helps!
Wallis, itison Customer Support, 16:48, 17/11/20
I want to buy this for a January birthday present. When does the deal end please! ?
Wendy, 19:16, 17/11/20
Hi Wendy,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Monday the 4th of January 2021 until Wednesday the 31st of March 2021; subject to availability.
I hope this helps!
Wallis, itison Customer Support, 07:55, 18/11/20
Seems like there is not enough uptake on the deal for two! Will you open it again for 1 person as I would love to purchase ?
lorraine, 21:38, 19/11/20
Hi Lorraine,
Thanks for getting in touch.
I'm afraid this deal for one has sold out, and we're unable to sell any more vouchers at the moment.
We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 09:58, 20/11/20
Is this sold out or suspended due to covid ?
Mary, 13:21, 27/01/21
Hi Mary,
Thanks for getting in touch.
I'm afraid this deal for one has sold out, and we're unable to sell any more vouchers at the moment.
We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 14:00, 27/01/21