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Are you able to add on a child to the booking?
11:52, 16/07/20
Hi there,
Thanks for getting in touch!
I can confirm a maximum of 2 children are permitted in a family cabin for an extra £50 supplement per night, sleeps 4 and includes breakfast. Cots are available on request.
I hope this helps!
Jen, itison Customer Support, 12:48, 16/07/20
Is it additional cost for the premium queen cabin?
23:29, 16/07/20
Hi there,
Thanks for getting in touch!
I can confirm cabins can be upgraded to a Premium Queen cabin for a supplementary charge, please discuss directly with the hotel directly.
I hope this helps!
Jen, itison Customer Support, 09:27, 17/07/20
Hi will I have to contact the hotel to check there is availability first before I purchase this voucher. As I want it for 14th & 15th August. As train tkts are booked already??
Helen, 08:01, 21/07/20
Hi Helen,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:37, 21/07/20
Hey if I’m buying this voucher how do I then book the dates I want at the hotel Thankyou
brogan, 07:47, 24/07/20
Hi Brogan,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 08:09, 24/07/20
Hi, do I book the dates with the hotel online after buying this voucher and how do I let them know I have breakfast included
Thank you
19:17, 01/08/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 08:10, 03/08/20
How do I check if this is available for the dates I’m looking for?
13:42, 26/08/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:46, 26/08/20
Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.
1 or 2 night stay for two in a premium queen cabin with late check-out and optional breakfast
Voucher is valid from Wed 15 Jul 2020 until Wed 30 Jun 2021, valid 7 days; subject to availability.
Excludes 26 Dec 2020 - 25 Apr 2021.
A supplementary charge of £20prpn is required for Saturday stays; payable directly to hotel.
Advance booking required. Voucher must be booked by Tue 1 Jun 2021 (we don’t want you to miss out!).
Online bookings only.
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, late check-out 12noon.
Premium Queen cabin available.
Cabin can be upgraded or stays extended by a night for a supplementary charge; please discuss directly with hotel.
Please note a valid credit/debit card must be presented at check-in.
A £100 security deposit Sunday to Thursday and £200 on Friday, Saturday and is required and is only accepted on card. Please note that this security deposit will take 5-10 business days from the day of departure to return to your bank account.
Includes 24-hour access to the gym. Please note facilities may not be open due to Covid-19 restrictions.
Options 2 & 4: Includes breakfast.
Max of 2 children permitted in a family cabin for an extra £50 supplement per night, sleeps 4 and includes breakfast. Cots are available on request.
No pets permitted with exception of assistance dogs.
Wheelchair access available, please discuss directly with hotel before booking.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.