International Passenger Terminal, North Shields, NE29 6EE
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Hi do you need to have vaccinations to go on this cruise?
08:44, 22/07/22
Hi there,
To discuss this further, I would advise contacting the team at DFDS and they'll be happy to advise further.
I hope this helps!
Laura, itison Customer Support, 09:54, 22/07/22
Hi! Can 2 adults and an 8 year old travel? Or would we have to book another cabin directly? ?
Angela, 09:35, 22/07/22
Hi Angela,
Thanks for getting in touch!
I'm happy to let you know children are permitted for this deal, and that children 0-3 years old travel free on the basis they share a bed. Please note a maximum of 1 infant can be accommodated per cabin, per booking.
If you'd like to discuss the possibility of adding on older children, you're welcome to get in touch with DFDS directly and they'll be happy to advise on the options available.
I hope this helps!
Wallis, itison Customer Support, 13:47, 22/07/22
Can you defer coming back for 4 nights
Moya, 17:53, 22/07/22
Hi Moya,
Thanks for getting in touch!
Our vouchers include one day in Amsterdam, but you're welcome to contact DFDS directly to discuss the possibility and cost of adding additional days to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:15, 23/07/22
Does the return trip have to be the day after, like the description suggests: "Arrival at Amsterdam approx. 9:45am, with coach departing to city centre at 10:15am. Approx 5 hours in Amsterdam, with last coach leaving city centre at 4pm." or is there flexibility? For instance arriving on the Saturday but departing on a Sunday?
23:17, 22/07/22
Hi there,
Thanks for getting in touch!
Our vouchers include one day in Amsterdam, but you're welcome to contact DFDS directly to discuss the possibility and cost of adding additional days to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:15, 23/07/22
I would like to book a specific date and there is no option for it when booking.
Beth, 12:28, 23/07/22
Hi Beth,
Thanks for getting in touch, although I'm sorry for the trouble on this occasion.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 09:27, 25/07/22
If I book two tickets for two adults two 17 year olds can they be used as the same time as it says multiple
Tickets cant be used consecutively?
XKaz, 16:37, 23/07/22
Hi Xkaz,
Thanks for getting in touch!
If you wish to use two vouchers on a specific date, I would advise booking as early as possible as the venue may restrict the number of itison bookings on each day.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 09:36, 25/07/22
How do you book the deal, is it direct via their website and a voucher code?
Jamie, 12:44, 27/07/22
Hi Jamie,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking.
I hope this helps!
Wallis, itison Customer Support, 12:48, 27/07/22
Do you sail from else where?
Julie, 18:45, 28/07/22
Hi Julie,
Thanks for getting in touch!
I'm afraid this offer includes departure and arrival back to Newcastle only.
I hope this helps!
Laura, itison Customer Support, 09:30, 29/07/22
when u click dfds it says its 74 pounds per person yet the itison says 79 for 2 ? what do u do if there are 2 adults and a child ? Do you pay for 2 then?
billy, 20:30, 28/07/22
Hi Billy,
Thanks for getting in touch!
This voucher includes a mini cruise for two with private cabin and coach transfers.
I'm happy to let you know children are permitted for this deal, and that children 0-3 years old travel free on the basis they share a bed. Please note a maximum of 1 infant can be accommodated per cabin, per booking.
If you'd like to discuss the possibility of adding on older children, you're welcome to get in touch with DFDS directly and they'll be happy to advise on the options available.
I hope this helps!
Caitlin, itison Customer Support, 09:20, 29/07/22
A supplementary charge per night of £25 per cabin per night is required Thu - Sat; payable directly
Can you explain this please... does everyone have to pay this on top of the £74
22:13, 28/07/22
Hi there,
Thanks for getting in touch!
A supplementary charge of £25 per cabin per night is for Thursday, Friday and Saturdays. If you're travelling out-with these days then the supplement would not apply.
I hope this answers your question.
Fiona, itison Customer Support, 09:16, 29/07/22
What dates can I travel
23:12, 29/07/22
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Saturday 1st October 2022 until Saturday 31st December 2022, subject to availability.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 08:24, 30/07/22
I have a 3 year old will she be free or is it up to third birthday?
pauline, 11:32, 02/08/22
Hi Pauline,
Thanks for getting in touch!
I'm happy to let you know 0-3 year olds travel free on the basis they share a bed with parents. This will apply as long as your child is 3 or under at the time of travel.
I hope this helps!
Fiona, itison Customer Support, 16:27, 02/08/22
Hi , would you please be able to provide travel dates? Thank you in advance
08:27, 05/08/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 09:15, 05/08/22
So I've booked and paid for your voucher at £74 and now when booking on DFDS website they want an additional £74 (no supplements booked with all basic options chosen).
So the deal is actually not £74 mini cruise, its actually £74 off (or buy one get one free) from DFDS price meaning the total payment is £148? Is that correct?
13:16, 08/08/22
Hi there,
Thanks for getting in touch!
I can confirm our offer is £74.00 for a Mini cruise for two people, with transfers.
I'm really sorry you've had trouble booking your trip, but if you email travel.sales@dfds.com, their team will be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 13:46, 08/08/22
Do I need to be vaccinated to go ?
16:44, 08/08/22
Hi there,
To discuss this further, I would advise contacting the team at DFDS and they'll be happy to advise further.
I hope this helps!
Fiona, itison Customer Support, 16:47, 08/08/22
Hello. The offer says that you can upgrade to a sea view cabin payable direct. How do I do this please? Thank you
Sheilah, 18:53, 08/08/22
Hi Sheilah,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking. At this time you will be able to add on any upgrade options.
I hope this helps!
Fiona, itison Customer Support, 09:22, 09/08/22
How do you choose your date
17:53, 12/08/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 10:05, 13/08/22
Can you go on the deal and stay in amsterdam for 3 nights and get the return journey for the same amount . Thankyou
Ella, 22:47, 14/08/22
Hi Ella,
Thanks for getting in touch!
This deal includes approximately 5 hours in Amsterdam, with no option to add overnight stays.
I hope this answers your question, though.
Courtney, itison Customer Support, 08:07, 15/08/22
Am I able to check dates before booking?
Yvonne, 23:38, 18/08/22
Hi Yvonne,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Fiona, itison Customer Support, 09:27, 19/08/22
Hi , Can my service dog go on the trip we have all of his paperwork. Thanks JacquiGuin
Jacqui, 14:31, 20/08/22
Hi Jacqui,
Thanks for getting in touch!
Although pets are not permitted, you're welcome to contact DFDS directly to discuss the possibility of your service dog joining, and they'll be happy to advise.
I hope this helps!
Caitlin, itison Customer Support, 15:19, 20/08/22
Hello
Please can you tell me if kids can travel for supplement? 8yrs and 12yrs?
Thanks
Caroline
Caroline, 18:00, 30/08/22
Hi Caroline,
Thanks for getting in touch!
I can confirm infants are permitted with this deal. If you'd like to discuss the possibility of adding on older children, you're welcome to get in touch with DFDS directly and they'll be happy to advise on the options available.
I hope this helps!
Lucy, itison Customer Support, 14:17, 01/09/22
What’s the approx sailing times to go and back and is there secure/free parking next to the departure point?
Alan, 17:37, 05/09/22
Hi Alan,
Thanks for getting in touch!
The departure time from North Shields is 5pm, and the departure time from Amsterdam is 5.30pm.
I'm also happy to let you know that there is secure, charged parking available at the ferry terminal.
I hope this helps!
Grace, itison Customer Support, 09:22, 06/09/22
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Sat 1 Oct 2022 until Sat 31 Dec 2022, valid 7 days; subject to availability.
A supplementary charge per night of £25 per cabin per night is required Thu - Sat; payable directly.
Voucher must be booked by Fri 30 Sep 2022 (we don’t want you to miss out!).
Once booked with DFDS, the voucher is non-changeable or refundable. Failure to arrive for scheduled sailing will result in forfeiture of your voucher.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used consecutively.
Duration: 2 nights.
Departure from North Shields: Check-in opens 2.30pm, boarding opens 3pm, check-in closes 4.15pm, boarding closes 4.30pm. Ship leaves at 5pm.
Includes return coach transfers from Amsterdam port to Amsterdam City.
Arrival at Amsterdam approx. 9:45am, with coach departing to city centre at 10:15am. Approx 5 hours in Amsterdam, with last coach leaving city centre at 4pm.
Departure from Amsterdam: Check-in opens 2.30pm, boarding opens 3.30pm, check-in closes 4.45pm. Ship leaves at 5.30pm.
Departure times are subject to change depending on weather conditions.
Inside standard cabin with bunk beds only. Cabins can be upgraded to a sea view cabin for a supplementary charge from £15 per cabin; payable directly.
Dining facilities are available onboard.
Children permitted; children 0-3 years old travel free on the basis they share a bed. Max. of 1 infant per cabin, per booking.
No pets permitted.
Charged parking available at the ferry terminal; payable to Port of Tyne.
Wheelchair access available. Please discuss with DFDS when booking.
Advance booking required.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.