Award-winning Dear Green Coffee

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Award-winning Dear Green Coffee

Two bags of specialty coffee 'Secret Santa' style from award-winning Scottish roasters Dear Green; voted one of the top 10 best coffee brands by The Independent and free UK postage included!

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Questions and answers

Good morning itison
I've purchased 2 of these vouchers and have placed orders for the coffee beans. Normally there is an indication of the value of an offer so that it would be apparent how good the deal was. But in this case it wasn't possible to gauge how much of a saving woul be made from buying a voucher.
I just hope £6 for a bag of coffee beans does not prove to be foolish.
Regards
Christine

Christine, 10:16, 15/11/19

Hi Christine,

Thanks for getting in touch!

I'm happy to let you know the coffee is usually priced at £7.60 per bag, and postage usually costs £3.50, giving you a total saving of £6.70.

I hope this helps!

Wallis, itison Customer Support, 11:12, 15/11/19

REPLY

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Hello. Is it possible to request a specific type of grind for the coffee when I order? Eg different grind for different machines? Thanks

Helen, 10:05, 30/11/19

Hi Helen,

Thanks for getting in touch!

The roaster will hand pick two of the season's favourite beans and it's a surprise what type of coffee is chosen.

I hope this answers your question though.

Jen, itison Customer Support, 13:03, 30/11/19

I'm afraid Jen's "hope" is forlorn; her answer doesn't even begin to address Helen's question! The question wasn't about "what type of coffee" will be supplied but how the beans will be GROUND.

Disappointing, especially since my own reason for visiting the 'Questions' page was to find out, specifically, whether the coffee is supplied as whole beans or already ground (I don't have a coffee grinder) and nowhere else is this made clear.

Can someone address that issue please?

Is the coffee supplied as whole beans or does it come already ground? (And, to answer Helen's question properly, what is the grind consistency: Coarse, Medium or Fine?)

21:20, 10/12/19

Hi there,

Thanks for getting in touch.

I'm really sorry if Jen misunderstood Helen's original question, but I'm more than happy to help. This offer includes 2 x 200g bags of specialty whole bean coffee and grinding will be required. We strive to make our offers clear and include this information in the small print prior to purchase.

I hope this helps!

Courtney, itison Customer Support, 09:10, 11/12/19

REPLY

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How can this be delivered to me, have not asked for address

21:15, 12/12/19

Hi there,

Thanks for getting in touch!

You'll be able to redeem your voucher online and enter your delivery details immediately after buying your voucher.

I hope this helps!

Gillian, itison Customer Support, 09:14, 13/12/19

REPLY

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

  • 2 x 200g bags of specialty coffee

Small print

Voucher is valid until Thur 19 Dec 2019; subject to availability.

Multiple purchases are permitted.

Includes 2 x 200g bags of specialty whole bean coffee; grinding will be required.

P&P in UK is included.

5 dispatch dates available: 22, 29 Nov, 6, 13 or 20 Dec 2019.

It's recommended if a Christmas gift to select the last dispatch date to guarantee optimum freshness.

Maximum delivery: up to 3 working days.

Vouchers cannot be used in conjunction with any other discount or offer.

This item is non-refundable and we encourage you to check your goods upon receipt.

The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.

Images used for illustrative purposes only.