Finnieston Quay, G3 8HN
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, Would the date be exchangeable if the restrictions were imposed after booking, and would it be fully refundable if the dates then available weren’t suitable?
Kind regards
Kate
Kate, 11:12, 18/03/21
Hi Kate,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 12:57, 18/03/21
Thank you for the information
Kate, 13:34, 18/03/21
Thank you for the information
Kate, 13:34, 18/03/21
Is car parking available at hote
Isabel, 17:08, 19/03/21
Hi Isabel,
Thanks for getting in touch!
I'm happy to confirm this offer includes complimentary onsite parking.
I hope this helps!
Courtney, itison Customer Support, 09:41, 22/03/21
Do you expect to have hot / buffet breakfast in July
07:56, 21/03/21
Hi there,
Thanks for getting in touch!
To check the breakfast options available before buying a voucher, please contact Hilton Garden Inn Glasgow directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:31, 22/03/21
I bought a night here with my card and it’s just disappeared. It’s not in my vouchers, nothing. What shall I do?
Thanks
Paul Prior
Paul, 00:08, 29/04/21
Hi Paul,
Thanks for getting in touch.
I've emailed you to try and help further here.
I hope this helps in the meantime!
Jen, itison Customer Support, 10:22, 29/04/21
Hi
We are looking for a room for 9 & 10 June 2021 for my wife and I.
Is there a room available?
We are booking through Itison
Cheers
Tom
Tom, 15:16, 30/04/21
Hi Tom,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 15:21, 30/04/21
is this correct that it excludes 19th June, is it not the 18th June?. The reason I ask is that all the other days in June are dates Euro's have a game in Glasgow?.
john, 14:02, 12/05/21
Hi John,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used on the 18th of June, but the 19th of June is excluded.
I hope this helps!
Wallis, itison Customer Support, 14:52, 12/05/21
Thank you.
john, 14:59, 12/05/21
Hi
I called the Hilton garden inn to check if the weekend I wanted to book was available but they told me they weren’t able to check and that I had to book through you? I don’t think this is correct but I would just like this to be confirmed, thank you.
21:35, 25/05/21
Is the 11th-13th of June available?
21:37, 25/05/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 08:44, 26/05/21
Hi,
Do you know if this deal will be extended as I am hoping to stay mid September? I was holding on to see if a new voucher appears soon before I book somewhere else? Thanks
Shelley, 10:08, 08/06/21
Hi Shelley,
Thanks for getting in touch!
I'm afraid this voucher can only be used until Tuesday the 31st of August 2021.
I hope this answers your question though.
Wallis, itison Customer Support, 10:29, 08/06/21
Dates available please
12:02, 19/06/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:30, 21/06/21
I notice this deal only goes to august then the winter one starts in October, so they have any deals for September? I’m looking to stay 18th.
Thanks
20:25, 13/07/21
Hi there,
Thanks for getting in touch.
I'm afraid we don't have a deal on for a stay in September at the moment. However, we've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 10:10, 14/07/21
Hi,
How do I book a specific date before buying a voucher?
Thanks,
Eve McAuley
13:02, 14/07/21
Hi Eve,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:06, 14/07/21
Hi. I’m looking at buying this deal but need to know if it’s available sat 24th July. I called the hotel and they advised I was to contact you
Debbie, 21:18, 19/07/21
Hi Debbie,
Thanks for getting in touch!
I'm afraid Saturday 24th July is already fully booked.
I hope this answers your question though!
Gillian, itison Customer Support, 08:54, 20/07/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 17 May 2021 until Tue 31 Aug 2021, valid 7 days; subject to availability and possible changes or restrictions to opening times based on Covid guidelines.
Excludes 14, 19, 22, 29 Jun 2021.
A supplementary charge of £10 is required for Saturday stays; payable directly to hotel.
Voucher must be booked by Fri 20 Aug 2021 (we don’t want you to miss out!).
Online bookings only.
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used on consecutive nights.
Early check-in 11am, late check-out 3pm
Queen double or twin room available.
Rooms can be upgraded for a supplementary charge of £10 per room per night for a river view room; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes a glass of Prosecco each on arrival. Alcohol cannot be replaced with a soft drink.
Includes complimentary onsite parking.
Max of 1 child permitted on a z bed with limited availability. Please note, there are no family rooms available. Cots can be added at no additional charge. Please discuss directly with hotel.
No pets permitted.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.