Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I'd like to buy this voucher and upgrade it to a family room with two children. Hoping to stay on Sunday 2nd April. The small print says "The venue may restrict the number of itison bookings on each day so please book early if you want a specific date." so I wonder I can still buy the voucher and use it booking a room online. There are family rooms available on the hotel website but I don't want to risk it not being able to use the itison voucher.
I would appreciate it if you can clarify it.
Once I buy a voucher, am I supposed phone the hotel to book?
(guessing that you cannot book online with the hotel website)
Thanks for getting in touch.
You're welcome to contact Sleeperz Hotel Newcastle directly on 0191 261 6171 to check their family room availability and they'll be happy to advise. Just make sure to mention you'll be using an itison voucher and they'll be happy to help.
I hope this helps!
Lucy, itison Customer Support, 11:09, 21/03/23
I contacted the hotel before buying itison voucheer to double check if the room with the deal is available and also how I can use the voucher with online booking (only accept credit card) but the person who answered even didn't know about the deal and I couldn't find out if I could book a room with itison deal or how to pay with online booking with the hotel website.
If you cannot tell and the hotel cannot tell how it works, how can I book and use this deal?
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher as you'll receive a unique voucher with full instructions.
If you can't book your preferred date, just let us know at firstname.lastname@example.org within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 14:47, 23/03/23