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Is this deal per person or for two?
08:37, 01/08/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know each voucher is valid for two people.
I hope this helps!
Rachael, itison Customer Support, 08:57, 01/08/18
Thank you
Angela, 09:06, 09/08/18
Hi. Once the voucher is purchased do we make the booking with Cottons direct?
Thanks ☺
Hannah, 00:13, 02/08/18
Hi Hannah,
Thanks for getting in touch!
I am happy to let you know that once you've bought you're voucher you'll make your booking with Cottons Hotel and Spa directly.
I hope this helps!
Rachael, itison Customer Support, 09:00, 02/08/18
Hi, I just tried to book the one night stay deal but there was no option for chosen dates?
Sarah, 19:23, 02/08/18
Hi there,
Thanks for getting in touch!
I’m sorry you've been unable to secure a suitable date.
I can confirm we do offer a full refund on unused vouchers within 14 days of their purchase.
You can get in touch with our support team directly on 0141 223 8843 or send your refund request to supporst@itison.com and we'll be happy to help.
We look forward to hearing from you!
Rachael
Rachael, itison Customer Support, 09:32, 03/08/18
Can I check in later than 2pm.
21:17, 03/08/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know you can check in after 2pm - this is simply the earliest time you can check in.
I hope this helps!
Gillian, itison Customer Support, 10:10, 05/08/18
Hi it says not available 22nd sept but could we come 21-22?
Gemma, 10:46, 12/08/18
Hi Gemma,
I'm afraid the 22nd September is excluded from this deal, but the 21st September is available to book; subject to availability.
I hope this answers your query.
Ruth, itison Customer Support, 11:48, 12/08/18
Hi there,
What room type is the voucher for please and do you have the option to upgrade to the junior suite at all?
Thanks
02:10, 18/08/18
Hi there,
Thanks for getting in touch!
A Signature double or twin room is available with this offer. Rooms can be upgraded for a supplementary charge per room per night; payable directly to the hotel. If you'd like to discuss upgrade options prior to purchase you're welcome to contact Cottons Hotel and Spa directly, on 01565 650333, and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 10:28, 19/08/18