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If I buy this deal and it's not available on date I want can I swap for another deal
Mel, 09:22, 29/06/18
Hi Mel,
Thanks for getting in touch!
I'm afraid we can't exchange vouchers between different deals, but I'm happy to let you we offer a full refund on unused vouchers within 14 days of purchase, so we'd recommend trying to book as soon as possible.
I hope this helps!
Ruth, itison Customer Support, 09:39, 29/06/18
Hi, I’m thinking of purchasing the 2 night deal with Mercury Chester Abbots Well hotel.
I want to go this Sunday 13/7... they currently have availability, but how do I book online with my Itison voucher?
Thanks, Kathryn
Kathryn, 16:03, 12/07/18
Hi Kathyrn,
Thanks for getting in touch!
I'm happy to let you know that once you've bought your voucher, we'll send you a unique voucher code to make you're booking with and contact details for the Mercure.
I hope this helps!
Rachael, itison Customer Support, 16:26, 12/07/18
I have purchased this voucher which states I must call 0844 815 9025 to book however this is not the same number as on the hotel website (0844 815 9001) and you have commented to someone on the Mercure Manchester deal that they can call that hotel directly on 0844 815 9025. Please help I am confused!
Caroline, 16:15, 21/07/18
Hi Caroline,
Thanks for getting in touch, though I'm sorry for any confusion.
I'm happy to confirm the number given on our vouchers is correct, and this is the number for the Mercure Group's reservations line.
I hope this helps!
Ruth, itison Customer Support, 10:00, 22/07/18
Hi I would like to book the Cheater hotel on 17th August for two nights this is Saturday and Sunday it is available can I book weekends?
Tracey, 18:43, 25/07/18
It’s actually Friday and Saturday can I book using voucher at the weekend?
Tracey, 18:44, 25/07/18
Hi there,
Thanks for getting in touch.
This voucher is valid until Sun 30 Sept 2018, and can be used Sun – Fri; subject to availability. Saturdays are excluded from this offer, so I'm afraid you couldn't use vouchers for a Fri - Sun stay.
I hope this answers your question.
Courtney, itison Customer Support, 08:00, 26/07/18