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The Rusacks Hotel stay, St Andrews

Pilmour Links, St Andrews, Fife, KY16 9JQ

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The Rusacks Hotel stay, St Andrews The Rusacks Hotel stay, St Andrews The Rusacks Hotel stay, St Andrews

1 or 2 night stay for two with breakfast & a bottle of wine on arrival at Rusacks Hotel, St Andrews; perfect location overlooking the stunning West Sands beach and valid 7 days - save up to 54%

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Questions and answers

Why are there so many restrictions ?

valerie, 21:08, 25/06/20

Hi Valerie,

Thanks for getting in touch.

I can confirm this voucher excludes 10, 24-28 Aug 2-6, 28-30 Sep 1-4, 6-8, 14-15 and 18-23 Oct 2020.

I'm really sorry if this means this voucher isn't suitable for you, but hopefully you'll be able to find something on our site!

Gillian, itison Customer Support, 09:42, 26/06/20

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Hello, can you please confirm the price of a two night stay in a Feature room?
Thank you!

Morna, 11:37, 26/06/20

Hi Morna,

Thanks for getting in touch!

I'm happy to confirm a 2-night stay with this deal costs £259, and this can be upgraded to a superior room. Please discuss this directly with the hotel, and they'll be happy to advise on the exact price.

I hope this helps!

Gillian, itison Customer Support, 12:27, 26/06/20

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If there were restrictions due to COVID-19 would the voucher be extended

17:10, 27/06/20

Hi there,

Thanks for getting in touch.

We know things are uncertain at the moment, so we've introduced our itison guarantee. If you're unable to use a voucher due to Covid-19, we'll issue an itison credit valid for 12 months.

I hope this helps!

Gillian, itison Customer Support, 08:48, 29/06/20

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Hi
Booked this yesterday hardly any days to choose from — unable to speak to hotel it’s an American call centre who don’t understand

Arlene, 11:46, 28/06/20

Hi Arlene,

Thanks for getting in touch.

I'm sorry you're having trouble - just send us an email to [email protected] and we'll be happy to pick this up for you.

I hope this helps in the meantime.

Gillian, itison Customer Support, 08:50, 29/06/20

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I booked this a few days ago checked online booking hardly any dates available only Mon tue and We’d Tried to upgrade room via hotel but couldn’t do this either. Very disappointed

Arlene, 08:37, 29/06/20

Hi Arlene,

Thanks for getting in touch.

I'm sorry you're having trouble - just send us an email to [email protected] and we'll be happy to pick this up for you.

I hope this helps in the meantime.

Gillian, itison Customer Support, 08:50, 29/06/20

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Does hotel residency give preferential rates on any local golf courses?

15:01, 05/07/20

Hi there,

Thanks for getting in touch.

I'm afraid this deal doesn't include golf but you're welcome to contact The Rusacks Hotel directly on 0344 879 9136 if you'd like to discuss this further and they'll be happy to advise.

I hope this helps.

Rachael, itison Customer Support, 10:08, 06/07/20

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Hi, is there availability for the 18th and 19th of July?

Thanks
Ross

06:38, 07/07/20

Hi Ross,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Wallis, itison Customer Support, 09:19, 07/07/20

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Just checking, do you definitely receive a full refund within 14 days if the Rusacks hotel can not accommodate the date we would like.

C, 14:33, 10/07/20

Hi there,

Thanks for getting in touch!

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Courtney, itison Customer Support, 14:43, 10/07/20

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What dates are there available for this offer?
There is no boxes to book on this page.
So, how do you book a reservation?
Thanks.

Lorna, 16:48, 13/07/20

Hi Lorna,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 17:23, 13/07/20

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Hi looking to purchase the voucher for St. Andrews. But. They Dnt seem to have many dates available which you are advertising ! For sept what’s actually available please. THSNKS. Amanda

Amanda, 14:25, 28/08/20

Hi Amanda,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Courtney, itison Customer Support, 14:27, 28/08/20

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Why do you advertise it as being from £159 thinking ..not bad and then when you go into the small print there’s a supplementary fee of another £20 per night. Disgusting. State the price as it is and what customers can fully expect to pay immediately on arrival..

09:17, 30/08/20

Hi there,

Thanks for getting in touch!

We do always advertise any supplements in the small print before purchase but we also appreciate your feedback here and we've passed this on to the relevant team.

I hope this helps.

Gillian, itison Customer Support, 08:53, 31/08/20

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We’re a family of 5 - 2 adults and three kids age 11,11 & 9 - would we be able to get a room? Sometimes in hotels they are able to put a camp bed or similar in. How much would this cost for 2 nights, many thanks

Lorna, 16:43, 30/08/20

Hi Lorna,

Thanks for getting in touch!

I'm afraid a maximum of 2 children can stay per voucher on this deal, subject to the room upgrade and supplements stated in the small print.

I hope this answers your question though.

Gillian, itison Customer Support, 08:54, 31/08/20

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Good afternoon
I’m enquiring to availability in September. I have credit from itison and was wondering if I book the September deal would I be allowed to use the credit towards it..
My dates are Friday 18/9 to Tuesday 22/9
2 adults..1 room
Thank you
Margaret

Margaret, 16:18, 04/09/20

Hi Margaret,

Thanks for getting in touch!

You'll be able to check availability and make a booking online immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

To apply your credit at our checkout, select Buy Now. You can then Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy.

You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows and select Enter Code. Your order total will update and you can continue to the payment section.

I hope this helps!

Rachael, itison Customer Support, 16:54, 04/09/20

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Hello,

I am wondering if this voucher would become available again/if you have any cancellations?

Thank you so much!
Sarah

11:59, 08/09/20

Hi Sarah,

Thanks for getting in touch.

I'm afraid I can't guarantee further vouchers will be available to buy, but I'd recommend keeping an eye on our site.

I hope this answers your question.

Courtney, itison Customer Support, 12:10, 08/09/20

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

  • 1 or 2 night stay for two with breakfast and bottle of wine on arrival

Small print

September: Voucher is valid from Sat 5 Sep - Wed 30 Sep 2020, 7 days; subject to availability.

Jul - Nov: Voucher is valid from Wed 15 Jul 2020 until Thur 22 Oct 2020, 7 days; subject to availability.

Excludes 10, 24-28 Aug 2-6, 28-30 Sep 1-4, 6-8, 14-15 and 18 Oct 2020.

A supplementary charge of £20 is required per night for Friday and Saturday stays; payable directly to hotel.

Advance booking required. Voucher must be booked by Wed 14 Oct 2020 (we don’t want you to miss out!). 

You risk forfeiting your voucher if you cancel within 48 hours of your booking.

Multiple voucher purchases permitted. Multiple vouchers cannot be used on consecutive nights.

Check-in from 2pm, check-out 11am.

Classic king double or twin classic rooms available.

Stays can be extended and rooms can be upgraded to a superior room for a supplementary charge per room per night; please discuss with and pay directly to hotel.

Includes a bottle of red or white wine on arrival; alcohol cannot be replaced with a soft drink.

Wine must be consumed in room or taken home.

Please note there are currently external renovations taking place at the hotel.

Max of 1 child age 2 – 12 years permitted when sharing with 2 adults; child stays free if in the same room as parents however their breakfast is charged at full price (£10). Babies in travel cots are welcome and the hotel can provide a travel cot subject to availability; max 1 travel cot per room.

Families of 2 adults and 2 children can upgrade to one of the Feature Twin rooms at a supplement of £50 per night.

Max of 2 small dogs permitted at a supplementary charge of £25 per dog per night; payable directly to hotel.

Wheelchair access available.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment. 

Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.

Voucher is not exchangeable for cash or valid with any other offers. 

Images used for illustrative purposes only.

  • The Rusacks Hotel
  • Pilmour Links, St Andrews, Fife,
    KY16 9JQ
  • Tel: 0344 879 9136
  • Website