Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi there, can you advise if a vegan diet can be catered for please? Thank you
Dawn, 22:36, 30/09/20
Hi Dawn,
Thanks for getting in touch!
To check if your dietary requirements can be catered for before buying a voucher, please contact Mercure Edinburgh City directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 10:53, 01/10/20
Hi, how do you make your booking, is it online? Thank you
kay, 20:30, 06/10/20
Hi Kay,
Thanks for getting in touch!
You'll be able to check availability and make a booking over the phone immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 08:08, 07/10/20
It states maximum 4 per table and from 2 households. I have a group of 4 adults and 2 children (14&11) from 2 households - would this be possible??
Steven, 08:45, 09/10/20
Hi Steven,
Thanks for getting in touch.
To check their current Covid-19 policy, you're welcome to contact Mercure Edinburgh City directly on 0844 815 9025, and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 09:59, 09/10/20
I was thinking of buying this for my son and fiancee for Xmas but because the situation with Covid restrictions is being changed almost daily, if the worst should happen and they can't use the voucher due to regional lockdowns in the New Year what is the policy regarding voucher usage?
ALISTAIR, 11:51, 09/10/20
Hi there,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Mercure Edinburgh City directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps.
Gillian, itison Customer Support, 13:36, 09/10/20
is this available now with the covid measures
Anne, 19:48, 21/10/20
Hi Anne,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Mercure Edinburgh City directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:00, 22/10/20
Can I bring my 11 year old? Thank you
Leanne, 10:17, 07/04/21
Hi Leanne,
Thanks for getting in touch!
I’m happy to let you know children are permitted with this deal.
I hope this helps!
Wallis, itison Customer Support, 10:34, 07/04/21
Was looking to purchase but thet look sold out. Could you confirm when they might be back on. Thanks
20:43, 13/05/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 10:05, 14/05/21
£14 deal for two prince's street mercury afternoon tea do you book on line
James, 00:06, 16/06/21
Hi James,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
If you perhaps have a voucher for this deal and you're struggling to arrange a booking, please email support@itison.com and we'll be happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 08:10, 16/06/21
Hello I am trying to book afternoon tea for two but it will not let me, thanks Lene
Lene, 22:16, 12/07/22
Hi Lene,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Fiona, itison Customer Support, 09:03, 13/07/22