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Can you upgrade to a better room.?and what’s the charge.?
Sharlene, 15:56, 30/08/18
Hi Sharlene,
Thanks for getting in touch!
I'm happy to let you know rooms can be upgraded for a supplementary charge per night: deluxe room £20 or deluxe garden room £30, payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 16:10, 30/08/18
Can you upgrade to a better room.?and what’s the charge.?
Sharlene, 15:56, 30/08/18
Hi Sharlene,
Thanks for getting in touch!
I'm happy to let you know rooms can be upgraded for a supplementary charge per night: deluxe room £20 or deluxe garden room £30, payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 16:10, 30/08/18
Is there an option to include children please?
Justine, 21:31, 09/09/18
Hi Justine,
Thanks for your question.
Children aged up to 12 yrs are permitted.
Please note a room upgrade to a deluxe room (supplementary charge of £20 per room per night) or garden room (supplementary charge of £30 per room per night) is required to accommodate children; payable directly to hotel. The deluxe room can accommodate 1 child, the deluxe garden room can accommodate up to 2 children.
Enjoy your stay!
Jenny, itison Customer Support, 10:31, 10/09/18
Hi would a 7 month old count in the headcount? We have a 5 year old and a 7 month old. Thanks
22:16, 09/09/18
Hi there,
Thanks for getting in touch.
You're welcome to request to upgrade to a deluxe garden room (supplementary charge of £30 per room per night) should you wish to bring your 2 children; payable directly to hotel.
Enjoy your stay!
Jenny, itison Customer Support, 10:32, 10/09/18
Seems absurd that it is £99 for 2 adults for 2 nights with breakfast and to bring one dog for the same period with apparently no bed or breakfast provision there is an additional cost of £90. Is this correct?
17:42, 10/09/18
Hi there,
Thanks for getting in touch.
I can confirm pets are permitted for a supplementary charge of £15 per night for one pet and £25 per night for two pets. Rooms must also be upgraded to a deluxe garden room to accommodate pets for a supplementary charge of £30 per night; payable directly to the hotel.
I'm sorry if this means this deal isn't suitable, but we've some great deals in the pipeline so hopefully, something more suitable will pop up soon.
Ruth, itison Customer Support, 09:12, 11/09/18
How can I be sure my dates are available as they are not flexible?
11:17, 13/09/18
Hi there,
Thanks for getting in touch!
If you'd like to check specific availability before buying a voucher, you're welcome to give The Boat Country Inn and Restaurant a wee call on 01479 831 258 and they'll be happy to look at this for you.
I hope this helps!
Ruth, itison Customer Support, 11:28, 13/09/18
Why is this offer back on Itison? My wife and I stayed here for our anniversary and we were so disappointed with the rooms and the managers. I wrote on the website and I also copied Itison regarding the problems my wife and I encountered.
Looking at the website, nothing seems to have changed, there are still very bad reviews on Tripadvisor.
Does Itison want to be associated with this hotel and management?
A recent review from a party from New Zealand said it was worse than Faulty Towers!
Regards
George Ferguson
George, 15:03, 20/09/18
Hi George,
Thanks for getting in touch.
I'm truly sorry to hear you didn't enjoy your stay at The Boat Country Inn and Restaurant. I understand you let us know your feedback and we had highlighted this directly with the hotel, but please let me know if you need a further hand with this.
Courtney, itison Customer Support, 15:52, 20/09/18
I bought an ITISON for my brothers birthday. It did not arrive.
Eve, 11:07, 08/11/18
Hi Eve,
Thanks for getting in touch though I'm sorry you can't find your order.
If you'd like to drop us a line on support@itison.com we'll be happy to look into this further for you.
I hope this helps in the meantime.
Ruth, itison Customer Support, 11:38, 08/11/18