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The end of March seems like quite a bit of time until you add a global pandemic into the mix! If rules change over those 3 months, will the voucher be extended?
Anna, 12:39, 01/12/20
Hi Anna,
Thanks for getting in touch.
I can confirm this voucher is due to expire on the 31st of March 2021, but I can't guarantee this date will be extended.
I hope this answers your question, though.
Courtney, itison Customer Support, 14:28, 01/12/20
Hi there, was looking to buy this as part of a Xmas gift but given the covid restrictions just now we are obv unsure when we will get to use it therefore could it be extended past 31st March? Thanks
17:55, 07/12/20
Hi there,
Thanks for getting in touch.
I'm afraid we can't extend the date but you can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 09:53, 08/12/20
Hi, I have a voucher which expired in December. Brewehemia said they would gladly extend this but are unable to do so at this moment in time as staff are furloughed. Why is another voucher being offered with ‘daily collections available’ if their existing vouchers can’t be fulfilled? Thanks Gillian
11:04, 26/01/21
Hi Gillian,
Thanks for getting in touch although I'm sorry to hear.
I can confirm this deal does exclude 1st - 31st January 2021 and we're hoping it can be used once current restrictions ease.
I hope this helps.
Jen, itison Customer Support, 15:43, 27/01/21
Hi there,
Just wondering what exactly is included? There is cakes in the picture but doesn’t state in the description.
Thanks!
Rachel, 15:55, 29/04/21
Hi Rachel,
Thanks for getting in touch.
I can confirm this deal includes a beer flight each with any three tank or keg beers, and is a quirky take on traditional afternoon tea, swapping out delicate finger food and replacing it with homemade tarts, sausage rolls and chunky sandwiches.
I hope this helps!
Jen, itison Customer Support, 16:08, 29/04/21
Hi! If this voucher is purchased for an adult and a 16 year old, can the alcohol be swapped for soft drinks for the child, or is it set drinks for the offer?
Rachel, 10:49, 12/05/21
Hi Rachel,
Thanks for getting in touch!
I'm happy to let you know alcohol can be substituted for a soft drink.
I hope this helps!
Rachael, itison Customer Support, 10:56, 12/05/21
Hi guys, we had the gentleman’s tea last year and it was absolutely amazing! We are looking to book it again soon but are just wondering if we can take our puppy along with us. I know dogs are allowed in the venue but does this include the area where the gentleman’s tea is? We’re probably going to book the one for 4 people! Thanks
Aoife, 10:04, 13/05/21
Hi Aoife,
Thanks for getting in touch!
You're welcome to contact Brewhemia directly on 0131 226 9560 to discuss taking your puppy along and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:34, 13/05/21