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4* Macdonald Marine Hotel spa day

Cromwell Road, North Berwick, EH39 4LZ

SOLD OUT

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Questions and answers

Hi - I was just about to purchase this but see it’s went up by £10 to now £60pp?

Jillian, 08:24, 10/05/19

Hi Jillian,

Thanks for getting in touch!

The prices for our offers fluctuate depending on the time of year and what is included in the deal. Our previous offer with Macdonald Marine Hotel and Spa didn't include cream tea.

I hope this answers your question!

Jen, itison Customer Support, 10:09, 10/05/19

Hi Jen, I bought the previous deal and have to say that neither Proseco no towel or £5 voucher for the product purchase were provided on the day of the visit.

Would be beneficial for your customers to insure that the spa staff follows the agreement.

Olga, 13:43, 28/05/19

Hi Olga,

Thanks for getting in touch.

I'm really sorry to hear your experience wasn't what you'd expected. If you've ever any trouble using your voucher please contact [email protected] and we'll be happy to look into this further for you.

Courtney, itison Customer Support, 14:41, 28/05/19

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Hey there I think there may be a typo in your ad
North Berwick is nowhere near Peebles.

Sarah, 08:27, 10/05/19

Hi Sarah,

Thanks for getting in touch!

I'm really sorry for the confusion caused here, but I can confirm we've removed this information from our offer now.

I hope this helps and thanks for pointing that out!

Jen, itison Customer Support, 10:08, 10/05/19

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Hello I was just wondering when the voucher needed used?
Thanks

13:11, 10/05/19

Hi there,

Thanks for getting in touch!

I’m happy to let you know this voucher can be used until Friday 30th August 2019, Sunday to Friday. Treatments can be booked from 10am-6pm, the spa is open 9am-7pm and cream tea can be taken from 12.30pm-4pm, subject to availability.

I hope this helps!

Gillian, itison Customer Support, 13:35, 10/05/19

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Is it £60 for 2 persons?

Joan, 12:10, 16/05/19

Hi Joan,

Thanks for getting in touch!

I'm happy to let you know the £60 voucher is valid for one person, and the two person option is £119.

I hope this helps!

Wallis, itison Customer Support, 12:17, 16/05/19

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My niece has been on spa days with us before. She is 11 years old. Would it be possible for her to attend too even just to get a file and polish? Thanks

Suzanne, 11:22, 23/05/19

Hi Suzanne,

Thanks for getting in touch!

I'm afraid this deal is suitable for ages 16+.

I hope this answers your query though!

Gillian, itison Customer Support, 11:58, 23/05/19

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Is there a limit to number of bookings, we are a party of 6?
Thanks

Mhairri, 21:19, 21/06/19

Hi Mhairri,

Thanks for getting in touch!

I'm happy to let you know groups can be booked and receive treatment at the same time; subject to availability. Please discuss with the spa at the time of booking.

I hope this helps!

Wallis, itison Customer Support, 09:37, 23/06/19

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Will the McDonald hotel be doing any overnight stays soon?

Rose, 11:46, 29/06/19

Hi Rose,

Thanks for getting in touch!

I'm afraid there are no overnight stays for the Macdonald Marine Hotel at the moment but we've got some great deals in the pipeline - I'm sure something similar will pop up soon.

Jen, itison Customer Support, 11:05, 30/06/19

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How do I book this? There is no information on booking if it’s via telephone or email!

Lynsey, 14:21, 17/07/19

Hi Lynsey,

Thanks for getting in touch!

You'll be able to check availability and make a booking via phone immediately after buying your voucher.

If you can't book your preferred date, just let us know at [email protected] within 14 days of placing your order and we'll be happy to issue a full refund.

I hope this helps!

Jen, itison Customer Support, 15:08, 17/07/19

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We would like to book from Friday to Sunday. Is this possible?

10:30, 31/07/19

Hi there,

Thanks for getting in touch!

This voucher is for a spa day only and doesn't include a stay at the hotel. This offer excludes Saturday bookings.

I hope this answers your question.

Courtney, itison Customer Support, 10:34, 31/07/19

REPLY

Please sign up or sign in to ask a question.

Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

Spa day for one or two

Includes 2 x 25 min treatments, use of leisure facilities, robe and slipper hire, cream tea and a glass of Prosecco

Choice of treatments:
File and polish hands 
File and polish feet
Superfood pro radiance facial 
Freestyle deep tissue massage
Best foot forward 

Small print

Voucher is valid until Fri 30 Aug 2019; Sun - Fri. Treatments 10am - 6pm, spa open 9am - 7pm and cream tea 12.30pm - 4pm; subject to availability.

Excludes Saturdays.

A supplementary charge of £15 per person is required for Sundays; payable directly to spa at time of booking.

Advance booking required. Voucher must be booked by Fri 16 Aug 2019 (we don’t want you to miss out!).

You risk forfeiting your voucher if you cancel within 48 hours of your booking.

Multiple voucher purchases permitted.

Over 16s only.

Groups can booked and receive treatment at the same time; subject to availability. Please discuss with spa when booking.

Treatment is not suitable during pregnancy/breastfeeding or for cancer sufferers/those in remission.

Please note some treatments may need to be adapted and a doctor’s note will be required for specific conditions.

Please discuss any health concerns directly with spa.

Includes 2 treatments each choosing from the following: file & polish hands or feet, superfood pro radiance facial, freestyle deep tissue massage, best foot forward. Each treatment takes approx. 25 mins.

Includes access to the leisure facilities for up to 4 hrs, robe and slippers,

Cream tea includes freshly baked scones with Devonshire clotted cream and strawberry preserve. Menu is subject to change.

Vegetarian options are available. Please discuss with spa at time of booking.

Includes a glass of Prosecco. Alcohol can be replaced with a soft drink.

Treatments cannot be substituted for other treatments.

Wheelchair access available.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers can be presented on mobile phone or printed for redemption; please show your voucher on arrival to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • Macdonald Marine Hotel
  • Cromwell Road, North Berwick,
    EH39 4LZ
  • Website