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How long does the facial and massage last?
21:41, 28/03/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm the total duration of your treatments will be 90 minutes.
I hope this helps!
Gillian, itison Customer Support, 10:51, 29/03/20
Does this include use of the spa area?
22:30, 28/03/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal is valid for treatments only, but you're welcome to contact PURE Spa directly and they'll be happy to discuss the possibility and cost of using the spa facilities during your visit.
I hope this helps!
Gillian, itison Customer Support, 10:54, 29/03/20
Will they upgrade to a gel manicure for a fee?
Winnie, 12:37, 10/04/20
Hi Winnie,
Thanks for getting in touch!
I can confirm this voucher is valid for a standard facial, massage, manicure and pedicure, but you're welcome to contact PURE Spa directly, and they'll be happy to advise further on the possibility and cost of upgrading your treatments.
I hope this helps!
Gillian, itison Customer Support, 10:11, 13/04/20
During these uncertain times are we eligible to receive a full refund if the government do not allow your business to open or if the government advise this is not safe ? I would love to buy my wife this great deal but it could be a waste of money if Covid prevents this offer
11:54, 13/06/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 09:33, 15/06/20