Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I want to book the whisky tasting for a specific evening Tuesday 22nd September. How can I be sure that there is availability that evening before purchasing the voucher?
10:17, 14/09/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Scotch Malt Whisky Society directly on 0131 220 2044 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 10:27, 14/09/20
With the current pandemic restrictions, how does this affect the validity dates
Brian, 13:36, 13/10/20
Hi Brian,
Thanks for getting in touch.
I can confirm this deal is valid until Saturday 30th January 2021. If there are any changes then we'll be sure to let customers know and update the small print accordingly.
I hope this helps!
Courtney, itison Customer Support, 14:39, 13/10/20
Hi
Would like to book a few of these as Christmas gifts but see the deal is only available until Jan. will this deal be back on or extended until maybe March?
Christine, 07:38, 31/10/20
Hi Christine,
Thanks for getting in touch.
I'm afraid we don't have any later dates available right now and are unable to confirm any upcoming deals at this stage.
Hopefully, a similar deal will pop up soon!
Rachael, itison Customer Support, 10:53, 31/10/20
Given the current covid situation and restrictions on hospitality the time frame doesnt seem that long to use the voucher and thus limiting the use.. what happenes if due to further restrctions being imposed the use of the voucher isnt possible ?
Tony, 12:49, 03/11/20
Hi Tony,
Thanks for getting in touch.
I'm sorry the validity period of this deal isn't suitable for you.
For information about their Covid-19 cancellation policy, please contact The Scotch Malt Whisky Society directly on 0131 220 2044 and they'll be happy to discuss.
I hope this helps.
Courtney, itison Customer Support, 12:53, 03/11/20
If no alcohol can be served in Edinburgh at the moment, how does this deal work? Would like to buy this but surely it’s not a valid deal if they can’t give you what you’re paying for?
Lesley, 07:44, 16/12/20
Hi Lesley,
Thanks for getting in touch.
I can confirm this deal is valid until Saturday 30th January 2021. If there are any changes then we'll be sure to let customers know and update the small print accordingly.
I hope this helps!
Rachael, itison Customer Support, 08:13, 16/12/20
Hi, are the dates on this correct? As it stands it won’t legally be allowed to run between now and the end of January, so seems odd it’s on sale if you can’t use it. Can you confirm dates please?
Tracy, 01:17, 23/12/20
Hi Tracy,
Thanks for getting in touch.
I can confirm this deal is valid until Saturday 30th January 2021. If there are any changes then we'll be sure to let customers know and update the small print accordingly.
I hope this helps!
Rachael, itison Customer Support, 08:03, 23/12/20